Skilled ICQA Sr. Specialist focused on maximizing Crossbelt's success through the effective use of research in DIQ, different types of audits and analytical abilities. Well-spoken communicator with excellent time management, administrative and customer service skills. Offers expertise in problem-solving and data entry while being adept at quickly learning new processes and guidelines, with a proven track record of successfully managing multiple projects and developing innovative solutions.
Hi, I’m
Taty'anna Latham
Katy,TX
Summary
Overview
4
years of professional experience
1
Certification
Work History
Ross Distribution Center (HTDC)
ICQA Senior Specialist
05.2022 - Current
Job overview
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Supported department leadership in implementing new policies, procedures and controls.
- Introduced innovative solutions to address critical business challenges, driving significant improvements in performance.
- Verified accuracy and effectiveness of reporting processes, effectively using DIQ to track and model data for management review daily, weekly and monthly.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Managed complex projects from inception to completion, ensuring timely delivery and accuracy.
- Generated reports detailing findings and recommendations.
- Trained over 25 associates on best practices, providing constructive feedback to support their professional growth.
VXI Global Solutions LLC
Roadside Assistance Agent
09.2021 - 02.2022
Job overview
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by providing timely and efficient roadside assistance services.
- Utilized GPS technology to accurately locate motorists for faster response times under 15 minutes.
- Updated internal databases with detailed notes regarding each call handled, allowing for seamless follow-up if needed.
- Maintained thorough knowledge of company policies and procedures to provide accurate information to customers in need of assistance.
Amazon
Warehouse Sorter
04.2021 - 07.2021
Job overview
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Assisted in training new hires, sharing best practices and providing support for their integration into new positions.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Followed safety regulations to maintain safe work environment.
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting over 1,000 packages weekly.
Walmart
Store Associate
03.2020 - 04.2021
Job overview
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining well-stocked sales floor.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling over 100 online grocery orders daily.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Education
Cleveland Community CollegeShelby, NC
Some Education from Biology
05.2024
University Overview
Fayetteville State UniversityFayetteville, NC
Some Education from Biology
05.2024
University Overview
Skills
- Documentation Management
- Proficient in Microsoft Office
- Analytical Thinking
- Data Entry
- Audit reporting
- Issue Research
- Quantitative skills
- Time Management
- Training and Mentoring
- Complex Problem-Solving
- Processes and procedures
- DIQ Experienced
Accomplishments
Accomplishments
- Received a promotion within 90 days
- Created an 8 Week training layout for ICQA Associates
- Achieved great rapport through effectively training associates, supervisors, and managers.
- Used Microsoft Excel to develop data tracking spreadsheets.
Assessments
Assessments
- Business math, Proficient, 11/01/20
- Working with MS Word documents, Proficient, 03/01/22
- Customer service, Proficient, 09/01/21
- Call center customer service, Proficient, 09/01/21
- Scheduling, Proficient, 03/01/22
- Sales skills, Proficient, 11/01/20
Certification
- DIQ Training - [Timeframe]
- DCE Training - [Timeframe]
- Microsoft Office - [Timeframe]
Quote
It is better to fail in originality than to succeed in imitation.
Availability
See my work availability
Not Available
Available
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Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteHybridImportant To Me
Paid time offCareer advancementHealthcare benefitsWork-life balanceTimeline
ICQA Senior Specialist
Ross Distribution Center (HTDC)
05.2022 - Current
Roadside Assistance Agent
VXI Global Solutions LLC
09.2021 - 02.2022
Warehouse Sorter
Amazon
04.2021 - 07.2021
Store Associate
Walmart
03.2020 - 04.2021
Cleveland Community College
Some Education from Biology
Fayetteville State University
Some Education from Biology
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