Tatyanna Wright
Walmart
Cherokee,AL
3
years of professional experience
Dedicated Customer Service Professional experienced in cashier operations, package handling, and support care roles. Delivered exceptional service through effective communication, teamwork, and integrity in fast-paced environments. Committed to fostering positive customer experiences and ensuring operational efficiency with a strong work ethic and empathetic approach.
Work History
Cashier
3 Months- Processed customer transactions accurately using a point-of-sale system and accepted cash, card, and digital payments.
- Scanned merchandise efficiently while maintaining speed, accuracy, and proper price verification.
- Balanced cash drawer contents and followed register reconciliation procedures at shift end.
- Assisted shoppers with item location, product questions, and basic checkout support.
- Welcomed customers and helped determine their needs.
- Worked a flexible schedule and extra shifts to meet business needs.
Healthcare Customer Service Representative
7 Months- Responded to member and provider inquiries, clarifying benefits, eligibility, and service authorization requirements.
- Documented case details accurately in CRM, maintaining complete records for follow-up and escalation.
- Coordinated with care management teams to resolve service issues and support timely prior authorization decisions.
- Resolved billing and claim questions by reviewing plan details and routing complex cases appropriately.
- Applied call center scripts and service guidelines to deliver consistent, compliant customer support.
Package Handler
3 Months- Loaded and unloaded packages from trailers, maintaining steady flow through conveyor systems.
- Scanned package labels to verify destinations and support accurate sorting.
- Sorted parcels by route, size, and priority to meet daily shipping demands.
- Inspected packages for damage, reported issues and separating irregular freight.
- Followed UPS safety procedures while lifting heavy parcels and working in fast-paced areas.
Behavior Technician
5 Months- Monitored patient behavior and documented observations accurately in charting systems.
- Assisted with de-escalation techniques to maintain safe therapeutic environment.
- Assisted with de-escalation techniques to maintain a safe therapeutic environment.
- Supported behavior intervention plans under guidance from clinical team.
- Communicated behavioral changes promptly to nursing and psychiatric staff.
Home Health Aide
1 Year 4 Months- Monitored vital signs and reported changes in health condition to supervising nurse.
- Assisted clients with bathing, grooming, and dressing while preserving dignity and comfort.
- Supported medication reminders, appointment scheduling, and daily care routine adherence.
- Prepared meals, handled light housekeeping, and maintained safe, sanitary living spaces.
- Documented care activities accurately and updated client notes for continuity of care.
Education
High School Diploma
Skills
Customer service
Customer support
Time management skills
Cash handling
Cleaning and sanitizing
Point-of-sale operation
Team collaboration
Work ethic and integrity
Timeline
Cashier
Walmart
10.2025 - 01.2026Read More
Package Handler
UPS
07.2025 - 10.2025Read More
Healthcare Customer Service Representative
CareCentrix
06.2025 - 01.2026Read More
Behavior Technician
Unity Psychiatric Care
10.2024 - 03.2025Read More
Home Health Aide
Arkridge Home Care
03.2023 - 07.2024Read More
North Panola High School
High School Diploma
Read More