Tauavea Leo
West Valley City,UT
Overview
20
20
years of professional experience
Work History
CSR SCustomer Service Specialist
Elwood Staffing
SLC UT
10.2024 - 05.2025
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Served as a liaison between internal teams and customers during critical situations, facilitating open communication channels for swift issue resolution.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
Supervisor
GXO Logistics-WVC UT
West Valley City, UT
06.2016 - 10.2023
- Oversaw daily operations of a busy warehouse, managing a team of 30 plus employees
- Trained new hires on proper equipment operation and safety procedures
- Scheduled shifts and assigned tasks based on workload priorities and employee skills
- Monitored employee performance, providing feedback and coaching as necessary for continuous improvement
- Demonstrated strong leadership skills by motivating the team to achieve performance targets consistently
Lead Expediter/Material Handler
XPO Logistics-WVC UT
West Valley City, UT
06.2006 - 06.2016
- Operated forklifts and other warehouse equipment to safely load, unload, and transport materials
- Maintained accurate inventory records by conducting regular cycle counts and reconciling discrepancies
- Maintained a clean and organized work area to promote safety and productivity
- Assisted in the training of new warehouse employees on proper procedures for handling materials and operating equipment
- Collaborated with team members to optimize workflow efficiency and meet daily production goals
Customer Service Representative
Discover Financial Services-Salt Lake City, UT
Salt Lake City, UT
06.2005 - 06.2006
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Built rapport with customers through active listening, empathy, and personalized interactions
Education
High school diploma - General
Kearns High School
Kearns, UT06.1995
Skills
- Materials Handling
- Pallet Jack
- Load & Unload
- Warehouse Experience
- Forklift
- Customer Service
- Excel
- Logistics
- Leadership
- Supervising Experience
Timeline
CSR SCustomer Service Specialist
Elwood Staffing
10.2024 - 05.2025
Supervisor
GXO Logistics-WVC UT
06.2016 - 10.2023
Lead Expediter/Material Handler
XPO Logistics-WVC UT
06.2006 - 06.2016
Customer Service Representative
Discover Financial Services-Salt Lake City, UT
06.2005 - 06.2006
High school diploma - General
Kearns High School