Summary
Overview
Work History
Education
Skills
Quote
Timeline
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Tauhir Hasan

Tauhir Hasan

Queens,NY

Summary

Experienced leader with experience in retail district leadership and aviation. A background in multi unit high-volume environments in competitive markets. Results-oriented, driven, and dedicated to continuous process improvements exceeding customer expectations. Passion for motivating staff and working with diverse personalities to drive improvements. Recognized for turning around struggling operations to achieve sustained growth.

Overview

9
9
years of professional experience

Work History

Inflight Services Supervisor

United Airlines
03.2023 - Current
  • A proud EWR hub ambassador. Allowing a better understanding of other departments and forming connections while growing United’s brand.
  • Took ownership of the NPS collateral ensuring that leaders in our department is educated on our metrics, which keeps them informed while helping guide focus on the market.
  • Took interest in DevU. Being part of our next generation of EWR flight attendants.
  • Subject matter expert in using Volare for our operation to an extent that can be vital in SOC operation.
  • Established relationships with schedulers for routine communicating to get pre-boards in place as well as re-crewing open positions for an on-time departure.
  • Focus on always ensuring a positive TCI outcome. Maintaining the turnover number and in some cases higher.
  • Recognizing FA’s routinely for a job well done showing we care, ensuring a better look on us as a department while encouraging peers to do the same.
  • Oversees 130+ flight attendants satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions in real time.
  • Coached behavior's in the moment to ensure warm welcomes and all other sub-drivers are adhered to with a different point of view.
  • Identifies customer feedback to identify and improve on areas of opportunity which is incorporated with future plane-side briefings.

Flight Crew Recovery Coordinator (CRC)

JetBlue
03.2022 - 04.2023
  • Responsible for Multi sites, inspiring a team of 40+ direct reports who were customer obsessed, leading performance, providing constructive feedback
  • Inspire co-workers to enable a better connection within their own teams, team work, experience, customer solutions and commercial calendar.
  • Consolidate data, creating spread sheets to Emphasize network errors, menu editing and validating data.
  • Automating employee tasks and follow-up with automated macros
  • Used sigmas for tracking employee's performance and weekly KPI's
  • Inspiring a team of leaders to obsess over exceeding customer engagement.
  • Oversees the selling team, inventory management team, loyalty team and customer service team to ensure the competence needed to excel in the execution of day to day operations is present.
  • Managing implementation of routines, compliance development, and compliance related to specific roles.

L4 Speciality Manager

Amazon
06.2020 - 05.2022
  • Responsible for Multi sites, inspiring a team of 40+ direct reports who were customer obsessed, leading performance, providing constructive feedback
  • Inspire co-workers to enable a better connection within their own teams, team work, experience, customer solutions and commercial calendar.
  • Consolidate data, creating spread sheets to Emphasize network errors, menu editing and validating data.
  • Automating employee tasks and follow-up with automated macros
  • Used sigmas for tracking employee's performance and weekly KPI's
  • Inspiring a team of leaders to obsess over exceeding customer engagement.
  • Oversees the selling team, inventory management team, loyalty team and customer service team to ensure the competence needed to excel in the execution of day to day operations is present.
  • Managing implementation of routines, compliance development, and compliance related to specific roles.

Store Manager - Apprentice District Leader

Starbucks
11.2015 - 05.2020
  • Established and promoted a culture of passionate team members who made every decision based on guest experience and team work.
  • Led and directed financial activities funding operations, increasing efficiency and continuously exceeding goals.
  • Inspiring a team of leaders to obsess over exceeding customer engagement, promoting promotional products and delivering measurable results.
  • Trained managers on inventory management. Reconciling discrepancies, resolving inventory issues.
  • Create action plans through root cause analysis, executing action plans that drive accountability through routine follow-up with all leaders.
  • Drastically increased customer satisfaction score by 52%, highest percentage in the New York Metro area by creating my own engagement methods.
  • Recognized for an above average P&L, with controllable contributions of 56% by leveraging KPI's.
  • Led multiple stores with bi-directional communication.
  • Promote teamwork by working alongside my partners assisting them while coaching for success.
  • Developed four assistant managers promoted to store managers.
  • Managing all aspects of Human Resources including talent staffing, scheduling and fluent in fair work week

Education

Associate of Arts - Business Management/Legal Studies

LaGuardia Community College of The City University of New York
Long Island City, NY

Bachelor of Arts - Legal Studies

John Jay College of Criminal Justice of The City University of New York
New York, NY

Skills

  • Team Leadership

  • Strong multi-tasking

  • Staff training/Development

  • Relationship building

  • Business growth / Development

  • Coaching and mentoring

  • Conflict resolution

  • Operations Management

Quote

The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Timeline

Inflight Services Supervisor

United Airlines
03.2023 - Current

Flight Crew Recovery Coordinator (CRC)

JetBlue
03.2022 - 04.2023

L4 Speciality Manager

Amazon
06.2020 - 05.2022

Store Manager - Apprentice District Leader

Starbucks
11.2015 - 05.2020

Associate of Arts - Business Management/Legal Studies

LaGuardia Community College of The City University of New York

Bachelor of Arts - Legal Studies

John Jay College of Criminal Justice of The City University of New York

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Tauhir Hasan