Tausha Patton
Holbrook,MA
Summary
Medical Office Coordinator coordinating patient scheduling, insurance verification, prior authorization coordination, and secure medical records workflows in a busy outpatient setting. Manages patient check-in and check-out, benefits questions, and referral requests while protecting HIPAA compliance and patient privacy. Supports smooth office flow by resolving communication needs across patients, providers, and insurers.
Overview
12
12
years of professional experience
Work History
Switchboard Operator
Reliant Medical Group
Worcester, MA
04.2026 - Current
- Route 30 patient calls per shift to the correct department while maintaining accurate message handling.
- Manage incoming patient inquiries and direct calls to the appropriate clinical or administrative team.
- Verify basic patient information before transferring calls or updating messages for internal follow-up.
- Maintain HIPAA-compliant communication when sharing patient details or directing callers to the correct contact.
- Handle high-volume phone traffic while keeping callers informed of next steps and expected transfer points.
- Greet callers professionally and collect enough information to route requests accurately.
- Coordinate with clinic staff to resolve routing issues and reduce repeat transfers.
- Prepare calls and messages for follow-up when patients request additional assistance or clarification.
Medical Office Coordinator
Signature Healthcare Brockton Hospital
Brockton, MA
08.2022 - 03.2026
- Coordinate appointment guidelines and schedules for 100 treatment appointments each day across dental patient visits.
- Verify benefits, work with insurance companies, and collect co-pays during patient check-in and check-out.
- Communicate with patients, providers, and insurance companies by phone, email, and office drive regarding coverage limits.
- Maintain patient databases and update records in alignment with HIPAA protocols and confidentiality standards.
- Schedule, reschedule, and cancel dental appointments while supporting referral coordination and prior authorization coordination.
- Review and send medical records to other physicians upon request while handling prescription refill requests.
- Provide customer service to patients and organize spaces, materials, and catering support for internal and client-focused meetings.
Case Investigator
Am LLC
Leesburg, VA
10.2021 - 03.2022
- Tracked 60% of assigned contacts per week while maintaining accurate records for contact tracing teams.
- Completed 20 case follow-ups per day, documenting contact attempts and supporting timely disease investigation.
- Confirming COVID-19 lab
- COVID-19 disease investigation
- Identifying contacts and opening contact investigations to be completed by contact tracer team
- Providing home isolation requirements and instructions; providing county temporary lodging referrals as needed
- Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and importance of contact tracing to prevent disease transmission and keep communities up-to-date with information about COVID-19 disease prevention, transmission, and investigation processes by attending weekly virtual Questions and Answers sessions with epidemiology subject matter
- Maintained up-to-date and accurate data entry in electronic charting
- Informed supervisors and appropriate administrators of any high-profile or high-risk exposures, deaths, and/or case confidentiality.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Documented case details clearly and kept electronic records current for ongoing investigation review.
- Collected exposure information from newly diagnosed patients and organized findings for follow-up action.
- Provided isolation guidance and shared county referral options when temporary lodging support was needed.
- Escalated high-risk exposures and confidentiality concerns to supervisors for timely review and response.
Contact Tracer
Partners In Health
Boston, MA
12.2020 - 02.2021
- Completed 20 symptom screenings per shift to track health status for newly diagnosed patients and exposed contacts.
- Handled 20 patient contacts per day while documenting exposure details and follow-up notes in secure tracing software.
- Interviewed confirmed and suspected COVID-19 cases to verify exposure levels and identify potentially affected contacts.
- Communicated with patients and exposed individuals by phone, text, and email to coordinate timely follow-up.
- Provided clear guidance on isolation policies, quarantine measures, and available informational resources.
- Maintained patient confidentiality and HIPAA compliance while handling sensitive personal information.
- Recorded client information accurately in secure systems to support reliable case tracking and documentation.
Receptionist
Boston Volvo Village
Allston,MA
10.2019 - 03.2020
- Managed approximately 30 incoming calls and customer emails while routing requests promptly to the correct office.
- Greeted visitors, answered questions, and directed customers to the appropriate office for faster service.
- Confirmed appointments, communicated updates, and kept client records current in computer databases.
- Resolved customer complaints, answered general inquiries, and escalated issues to management when needed.
- Processed cash and credit card transactions accurately while maintaining sales and payment records.
- Maintained strict confidentiality while handling sensitive client and company information.
- Routed incoming mail and messages, and kept the reception area clean and organized.
FC Associate
Amazon Fulfillment Associates
Stoughton, MA
03.2016 - 11.2019
- Maintained clean, organized workspaces while following safety procedures and reporting policy violations to management.
- Operated pallet jacks, forklifts, and other heavy equipment to move merchandise throughout the facility.
- Loaded and unloaded trucks efficiently using pallet jacks and forklifts to support daily shipping flow.
- Examined incoming and outgoing shipments for accuracy, damage, and quality standards before distribution.
- Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts.
- Supported warehouse supervisors in daily operations and consistently met deadlines without compromising quality standards.
- Managed approximately 30 incoming calls, emails, and faxes per day while maintaining timely customer communication.
Staffing Coordinator
Amazon
Stoughton, MA
09.2018 - 10.2019
- Hosted weekly hiring events, serving as both initial candidate contact and formal interview facilitator.
- Created requisitions, rosters, mail merges, PowerPoint presentations, and spreadsheets for each staffing event.
- Recruited candidates through the internal website, job boards, and referrals to support seasonal hiring needs.
- Provided full-cycle administrative support to Talent Leadership and the Staffing Team throughout onboarding.
- Co-facilitated New Hire Orientation and reinforced a consistent, professional candidate experience.
- Supported community engagement and outreach efforts across all regions during seasonal recruitment cycles.
- Interviewed, hired, and mentored over 2,000 new personnel while overseeing staffing operations.
Human Resources Assistant
Amazon.com
Stoughton, MA
09.2016 - 01.2017
- Tracked and updated VOA records within SharePoint, keeping attendance data current for employee review.
- Reconciled in, out, and lunch punches, then cleared attendance flags in My-time for unexcused absences.
- Answered associate questions on points, vacation, and personal balances while making point corrections as directed.
- Monitored employee attendance and performance to identify absences and uphold company policies.
- Escalated attendance discrepancies to HR and resolved issues with AMs and Operations Managers.
- Supported employees registering for benefits programs through online portals.
- Managed approximately 30 incoming calls, emails, and faxes per day from customers.
Causal Mail Handler
United States Postal Service
Boston, MA
11.2015 - 01.2016
- Sorted mail by country, state, ZIP code, and street to USPS handling standards.
- Distributed mail on foot to residences and businesses, delivering to approximately 1000 customers per shift.
- Operated sorting machinery for parcels, letters, and processed packages to keep mail moving efficiently.
- Loaded letters onto processing equipment and removed non-processable mail to maintain a continuous sorting feed.
- Inspected mail for damage, checked postage and addresses, and routed items to the correct recipient.
- Prioritized time-sensitive materials and urgent markings to support prompt, accurate delivery under tight deadlines.
- Maintained a clean, organized workspace and followed safety protocols when handling heavy or oversized packages.
Customer Service Representative
KMK Cleanser
Walpole, MA
04.2014 - 11.2015
- Managed approximately 30 incoming calls per day while addressing customer questions and service concerns.
- Supported front-counter drop-off and pick-up transactions, guiding customers through cleaning, stain, and finishing needs.
- Examined and sorted clothing articles, then marked incoming orders for accurate processing.
- Balanced cash drawer activity to maintain accurate daily receipts and reduce reconciliation issues.
- Maintained benchmark store appearance through housekeeping and general floor upkeep.
- Handled miscellaneous duties as assigned, contributing to consistent daily operations and responsive customer service.
Data Entry Clerk
Randstad
Canton, MA
01.2015 - 01.2015
- Processed 50 source documents per shift by compiling, sorting, and preparing information for data entry.
- Checked input data against source documents to identify deficiencies and resolve discrepancies before entry.
- Entered data into multiple computer systems using Microsoft Office Suite while maintaining consistent accuracy.
- Created and maintained data entry logs to track activity and support recordkeeping.
- Scanned documents and saved them in the database to maintain essential organizational records.
- Followed established procedures to process data correctly and verify error-free reports.
Education
Associate's Degree - Medical Billing and Coding
Quincy College
Quincy, MA12-2013
Certification - Medical Billing And Coding
The Salter School
Malden, MA03-2013
Diploma -
Boston Central Adult High school
Roxbury, MA02-2004
Skills
- Patient scheduling
- Insurance verification
- Referral coordination
- Appointment management
- Front desk operations
- HIPAA compliance
- Healthcare administration
- Medical records management
- Patient registration
- Prior authorization coordination
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Switchboard Operator
Reliant Medical Group
04.2026 - Current
Medical Office Coordinator
Signature Healthcare Brockton Hospital
08.2022 - 03.2026
Case Investigator
Am LLC
10.2021 - 03.2022
Contact Tracer
Partners In Health
12.2020 - 02.2021
Receptionist
Boston Volvo Village
10.2019 - 03.2020
Staffing Coordinator
Amazon
09.2018 - 10.2019
Human Resources Assistant
Amazon.com
09.2016 - 01.2017
FC Associate
Amazon Fulfillment Associates
03.2016 - 11.2019
Causal Mail Handler
United States Postal Service
11.2015 - 01.2016
Data Entry Clerk
Randstad
01.2015 - 01.2015
Customer Service Representative
KMK Cleanser
04.2014 - 11.2015
Diploma -
Boston Central Adult High school
Certification - Medical Billing And Coding
The Salter School
Associate's Degree - Medical Billing and Coding
Quincy College