Taviya Robinson
Raleigh,NC
Summary
Friendly and engaging team player and leader able to inspire staff to perform their best. Experienced healthcare administrative professional with expertise in coordinating insurance claims, managing patient services, and ensuring seamless office operations. Adept at fostering positive client relationships, streamlining processes, and delivering exceptional customer service. Strong organizational and leadership skills with a commitment to maintaining high standards of accuracy and efficiency.
Overview
11
11
years of professional experience
Work History
Staffing Account Manager
Sound Physicians
Remote
04.2025 - Current
- Implemented streamlined workflows for onboarding new clinicians, improving transition experiences and reducing timeframes significantly.
- Coordinate and manage clinician schedules to ensure optimal coverage and efficiency
- Collaborate with clinicians to align availability with operational needs
- Oversee and ensure accuracy of contract detail letters and related documentation
- Partner with practice managers and coordinators to support daily operations
- Work closely with recruiters to align staffing needs and onboarding processes
- Identify and implement cost-saving strategies to improve financial performance
Insurance Coordinator (Remote)
Progressive Casualty Insurance Co.
07.2021 - Current
- Filed insurance claims with meticulous attention to detail, ensuring accuracy in patient and insurance provider data.
- Collaborated with team members to resolve a high volume of claims efficiently.
- Monitored claim statuses and provided timely updates to clients and stakeholders.
- Analyzed and corrected coding errors to facilitate seamless claims processing.
- Maintained and updated client records within the company's database.
Veterinary Receptionist
Holly Springs Veterinary Hospital
02.2019 - 10.2020
- Scheduled and managed client appointments, ensuring adherence to clinic protocols.
- Processed payments and maintained accurate financial records.
- Managed multi-line phone systems and provided prompt responses to inquiries.
- Enhanced client satisfaction by creating a welcoming environment and addressing concerns effectively.
Lead Patient Coordinator
Capital Oral and Facial Surgery
10.2018 - 10.2019
- Oversaw patient check-in and check-out processes, ensuring compliance with policies.
- Coordinated insurance verifications and pre-authorizations to support patient care.
- Maintained accurate and confidential patient files per regulatory requirements.
- Supported surgeons by gathering and organizing medical histories.
Assistant Manager/Veterinary Technician
Bayleaf Veterinary Hospital
08.2017 - 08.2018
- Managed front-office operations and assisted in veterinary care.
- Supervised kennel staff, ensuring adherence to health and safety standards.
- Scheduled appointments and coordinated surgical and consultation visits.
- Delivered superior client service through proactive communication and problem-solving.
Patient Coordinator
Capitol Ear, Nose, and Throat
07.2015 - 08.2017
- Scheduled diagnostic, surgical, and consultation appointments for patients.
- Processed patient payments and maintained detailed financial records.
- Answered high volumes of calls, addressing patient inquiries promptly and professionally.
- Monitored and replenished office supplies to ensure smooth daily operations.
Education
BACHELOR OF BUSINESS MANAGEMENT (B.B.M) -
LIBERTY UNIVERSITY
LYNCHBURG, VIRGINA06.2016
Skills
- Insurance Claims Management
- Patient Scheduling & Coordination
- Excellent interpersonal and communication skills
- Strategic Thinking & Leadership
- Poised under pressure
- Healthcare Office Administration
- Process Improvement
- Account management
- Teamwork and collaboration
Timeline
Staffing Account Manager
Sound Physicians
04.2025 - Current
Insurance Coordinator (Remote)
Progressive Casualty Insurance Co.
07.2021 - Current
Veterinary Receptionist
Holly Springs Veterinary Hospital
02.2019 - 10.2020
Lead Patient Coordinator
Capital Oral and Facial Surgery
10.2018 - 10.2019
Assistant Manager/Veterinary Technician
Bayleaf Veterinary Hospital
08.2017 - 08.2018
Patient Coordinator
Capitol Ear, Nose, and Throat
07.2015 - 08.2017
BACHELOR OF BUSINESS MANAGEMENT (B.B.M) -
LIBERTY UNIVERSITY