Summary
Overview
Work History
Education
Skills
Software Knowledge
Timeline
Generic

TAWANA M. THOMAS

Houston,TX

Summary

Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.

Overview

2025
2025
years of professional experience

Work History

Small Business Sales Representative

American Express
  • Contributed long-term sales strategy ideas to team to promote continuing business success.
  • Mastered and constantly improved sales prospecting, follow-up and upsell processes.
  • Established close relationships with new small business prospects.
  • Built relationships with customers and community to promote long term business growth.
  • Leveraged CRM to collect, organize, and manage sales data and customer information.

Sales Executive

Comcast
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Set and achieved company defined sales goals.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.

Commercial Sales Executive

GEICO
09.2024 - Current
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Followed up with customers on unresolved issues.
  • Evaluated and settled complex insurance claims in strict timeframes.
  • Modified, updated and processed existing policies.
  • Communicated effectively with staff members of operations, finance and clinical departments.
  • Planned, coordinated, and implemented commercial sales functions and processes.
  • Motivated team to meet and exceed sales goals.

Senior Admissions Advisor

Kaplan University
04.2010 - 09.2015
  • Assessed student's abilities and recommended degree programs to highlight strengths.
  • Worked with financial aid office to verify student's' applications and discuss payment options.
  • Identified and addressed concerns of incoming students and parents.
  • Regularly met with enrolled students to confirm success and identify problem areas.
  • Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
  • Reviewed admissions applications and evaluated student credentials.

Education

Business Administration

Strayer University

Emergency Management

Texas Southern University
Houston, TX
05-2026

Skills

  • Policy interpretation
  • Claims analysis
  • Sales prospecting
  • Self motivation
  • Relationship building
  • Organizational skills
  • Problem-solving aptitude
  • Account servicing

Software Knowledge

  • CRM
  • Microsoft Professional, Office
  • Data Analysis
  • Salesforce

Timeline

Commercial Sales Executive

GEICO
09.2024 - Current

Senior Admissions Advisor

Kaplan University
04.2010 - 09.2015

Small Business Sales Representative

American Express

Sales Executive

Comcast

Business Administration

Strayer University

Emergency Management

Texas Southern University

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TAWANA M. THOMAS