Tawanda Black

• Developed and maintained relationships with existing clients to ensure customer satisfaction.
• Generated new sales leads through cold calling and networking activities.
• Conducted market research to identify potential customers and their needs.
• Analyzed customer feedback to improve products and services.
• Provided technical support for customers using the company's products or services.
• Maintained accurate records of all sales and prospecting activities.
• Researched competitors' products, prices, and sales techniques.
• Created detailed reports on daily, weekly, and monthly sales activity.
• Negotiated pricing contracts with customers to maximize profits.
• Collaborated with other departments such as marketing, finance, logistics.
• Attended industry events such as conferences, seminars.
• Performed regular follow-ups with prospects to close deals in a timely manner.
• Adhered to established policies and procedures when handling customer accounts.
• Answered inquiries from prospective customers regarding features of products and services offered.
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
• Developed key customer relationships to increase sales.
• Developed and maintained relationships with new and existing clients to increase sales revenue.

•crossed trained for different projects to meet certain sales goals.

• Provided customers with product and service information.
• Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintained a high level of professionalism with clients and working with team members.
• Kept records of customer interactions, process customer accounts and file documents.
• Identified potential issues that may negatively affect customer satisfaction and took corrective action to resolve them in a timely manner.
• Demonstrated empathy and patience towards customers while resolving their concerns.
• Verified accuracy of data entry into computer systems prior to finalizing transactions.
• Educated customers on product features, benefits as well as current promotions, discounts.
• Ensured all customer inquiries were handled promptly in accordance with company standards.
• Reviewed customer account information to provide personalized service and updated accounts with actions taken.
• Conducted product demonstrations to educate customers on product functions and benefits.
• Reviewed customer feedback from outbound calls to identify areas of improvement.
• Monitored applications for effectiveness and took corrective action when necessary.
• Researched new methods and techniques for applying pesticides safely and effectively.

• Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
• Developed effective working relationships with team members across multiple departments.
• Attended regular training sessions on updates and changes within the industry or organization.
• Stayed current on relevant product and service offerings as well as competitor pricing models.
• Resolved customer complaints in a timely manner to ensure customer satisfaction.
• Processed orders, forms, applications, and requests accurately and efficiently.
• Maintained records of customer interactions, transactions, comments, and complaints.
• Utilized knowledge base to answer inquiries from customers quickly and effectively.
• Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
• Monitored call queues in order to prioritize incoming calls by urgency or importance level.
• Identified opportunities to improve policies and procedures related to customer service operations.
• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
• Answered, screened and processed high volume of calls daily with call management system and web-based communications.
• Updated customer accounts, addresses and contact information within call management databases.
• Engaged actively with callers, confirming or clarifying information and diffusing anger.
• Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
• Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided excellent customer service to resolve customer complaints in a timely manner.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Developed strong relationships with customers by providing personalized assistance and support.
• Tracked orders from start to finish to ensure timely delivery of goods or services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Answered inbound calls, chats and emails to facilitate customer service.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
• Used approved scripts to de-escalate angry customers during telephone interactions.
• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
• Conferred with customers by telephone or in person to provide information about products or services and take orders.
• Adjusted bills and refunded money to resolve customers' service or billing complaints.
• Presented existing and prospective customers with valuable service or product information to aid in decision-making.
• Promoted available products and services to customers during service, account management and order calls.
• Mentored junior team members and managed employee relationships.
• Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.