Tawasul Abdulbasit

· Involved in Salesforce.com application set up activities and customized the apps to meet the functional needs of the organization and customizing the application to match the functional needs of the organization.

· Worked with Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports, and Dashboards

· Maintained data cleanliness and accuracy by adding custom validation rules

· Configured and maintained Salesforce.com application user profiles, roles, and permissions sets

· Involved in data mapping activities to import data provided by the internal data warehouse into salesforce.

· Created and used Email templates in HTML

· Working with Salesforce.com support to troubleshoot issues and maintain smooth operation and performance of the platform

· Provided basic training to internal business users to use the application and develop their custom reports

· Created Workflow Rules to automate Tasks, Email Alerts, Field Updates and Outbound API Messages.

· Performed Administrative activities using data loader and Apex data loader, import wizard to import data, such as accounts, campaigns, cases, and leads from multiple data sources into Salesforce.

· Designed, Implemented, and deployed the Custom objects, Custom Fields, Page layouts, Custom tabs, and Components, to suit the needs of the application ·

. Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects ·

. Rolled out Salesforce Chatter to all users to improve and accelerate company-wide Communication.

· Involved in creating and customizing Email templates and configuring them to the email alert within the workflow rule for a standard/custom object ·

. Set up Assignment rules, Web-to-Lead, and Auto-Response rules ·

. Configured validation rules based on business requirements.

. Created custom reports using Tabular, Summary, and Matrix reports ·

. Designed and modified Approval processes and created Approval steps that used email alerts and field updates ·

. Design, configure, test, and deploy Salesforce.comfunctionality.

· Developed Salesforce.com reports, analytics, and dashboards to support and monitor activity and key performance metrics.

· Assisted in the onboarding and training of new Salesforce.com users.

· Performed system troubleshooting to isolate and diagnose problems.

· Created training and functional and technical documentation as business needs evolve or features/functionality are added.

· Experience with problem-solving skills.

· Created Custom Objects, Tabs, and Sharing Settings on different objects to reflect the business logic.

· Responsible for maintaining functional areas of data management.

· Used Record types, Workflow rules, Approval process, and Validation rules on some of the business functionalities.

· Experience in Agile methodology in software development.

· Gather and document user stories, acceptance criteria, and test cases, and groom the backlog in preparation for sprint planning, development, and configuration activities.

. Self-motivated Tester with extensive experience in software testing, application testing, and system testing.

.Skilled in developing and executing test plans, identifying defects and providing quality assurance.

· End-to-end design and implementation of less complex Salesforce integrations and partner with outside administrators/consultants for more complex projects

· Good with researching and solving problems and issues for co-workers and teamwork.

· Learned to implement/understand 3rd party integrations with Salesforce

· Developed, launched, and managed in-depth dashboards and reports for all team functions at both management and individual levels

· Conducted internal training sessions for business users on Salesforce technology functionalities, especially with respect to reports

· Worked both as a part of the team and also independently in designing and coding the application and involved writing functionality in all the classes for specific purposes· accounts and contacts by sales territories.