Tawnya Cowdrey
Acuity Eye Center
Palmdale,CA
Work Preference
Job Search Status:
Open to work
Work Type
Full Time
Location Preference
On-Site
Location:
Palmdale, CA
Open to relocation:
Yes
Minimum Desired Compensation
$20/hr
Important To Me
Work-life balanceFlexible work hours401k match
1
Certification
28
years of professional experience
Compassionate patient centered person with experience supporting customers and members through eyeglass selection, prescription verification, and quality care. Uses interpersonal skills and critical thinking to help people with their vision needs while maintaining safe, organized service. Comfortable working with multidisciplinary staff, processing orders, and providing a high level of customer service for customers and their families.
Work History
Optician
3 Years 5 Months- Interpreted prescriptions and recommended lens options aligned with patient vision needs.
- Measured pupillary distance, segment height, and frame fit for accurate eyewear fabrication.
- Processed orders through optical labs while verifying prescription details and frame specifications.
- Coordinated insurance benefits, copays, and eligibility details for patient eyewear purchases.
- Adjusted and repaired frames to improve comfort, alignment, and visual performance.
- Educated patients on lens materials, coatings, and eyewear care instructions.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Managed high level sensitivity and confidentiality for personal or medical information.
Pharmacy Technician
11 Years 5 Months- Assisted members by acknowledging their needs, helping with purchasing decisions, resolving issues and concerns, and promoting the company's products and service.
- Processed prescription and OTC orders and purchases, stocked and secured pharmacy supplies and merchandise, and maintained required paperwork and documentation.
- Provided pharmacy products and services to members in accordance with company policies.
- Operated cash registers, processed member purchases, and assisted with payments, returns, refunds, and exchanges using proper procedures.
Baker & Florist
4 Years 6 Months- Prepared custom-made pastries based on customers’ preferences.
- Tracked food supplies and placed orders as needed.
- Maintained a clean and organized department, including removal of garbage and debris, sweeping floors, wiping counter areas, and cleaning display cases.
- Moved stock from storage areas to floral display areas.
Waitress & Cashier
4 Years 6 Months- Maintained a high level of sensitivity and confidentiality regarding personal or medical information that is shared.
- Promoted a clean, safe, and neat environment for guests.
- Remained flexible and patient when communicating with guests and staff.
- Communicated directly with back-of-the-house staff to ensure orders were delivered correctly and special requests were accommodated.
Education
- Pharmacy Technician
Diploma
Skills
Customer service
Insurance verification
Optical measurements
Insurance billing
Transaction processing
Product upselling
Attention to detail
Billing processing
Insurance approvals
Active listening
Time management
Decision-making
Excellent communication
Problem-solving
Teamwork and collaboration
Multitasking
Organizational skills
Relationship building
Computer skills
Reliability
Personal Information
- Title: Pharmacy Technician
- Work Permit: Authorized to work in the US for any employer
Certification
Tech Number: 99555, Expires: 2023-08, State: CA
Timeline
Optician
Acuity Eye Center
04.2023 - 09.2026Read More
Pharmacy Technician
Walmart Supercenter
09.2011 - 02.2023Read More
Baker & Florist
Vons
03.2003 - 09.2007Read More
Waitress & Cashier
Greenhouse Cafe
04.1998 - 10.2002Read More
Quartz Hill High School
Diploma
Read More
University of Antelope Valley
from Pharmacy Technician
Read More