Tayla Mayo
Quincy,MA
Summary
Highly-motivated employee with both clinical and administrative skill. Strong worth ethic, adaptability and exceptional interpersonal skills. Medical Assistant with hands-on experience balancing problematic administrative and clinical duties to achieve patient satisfaction. Offering thorough understanding of medical and dental process and procedures to streamline client processing. Compassionate and respectful collaborator recognized for delivering high-quality healthcare and excellent customer service.
Overview
11
11
years of professional experience
Work History
Dental Office Manager
Cummins Family Dental
Dorchester, MA
08.2021 - Current
- Maintained patient records, scheduled appointments, and handled billing inquiries.
- Managed all front desk operations, including phone calls and customer service inquiries.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Assisted in training new employees on office policies and procedures related to dental services.
- Implemented strategies to improve efficiency in the day-to-day operations of the office.
- Created reports detailing daily activities, staff performance metrics, and other relevant information.
- Prepared monthly reports summarizing activity within the dental practice for review by senior management.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Medical Assistant Supervisor
South Boston Community Health Center
Boston, MA
09.2012 - 11.2021
- Supervised and coordinated the daily activities of medical assistants; monitored workflow to ensure timely completion of tasks.
- Conducted regular staff meetings to discuss updates, changes in policies and procedures, and new initiatives.
- Developed training materials for medical assistant staff members on topics such as patient privacy, HIPAA regulations, medical coding systems, and clinical documentation.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Interviewed and engaged patients to obtain medical history, and chief complaints.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
Medical Office Manager
AdCare Hospital
Quincy, MA
04.2019 - 08.2021
- Developed and implemented office policies and procedures.
- Created and maintained office policies and procedures to ensure smooth operations and compliance with all state regulations.
- Coordinated with insurance companies to verify coverage of services rendered.
- Scheduled appointments for patients in accordance with their individual needs and preferences.
- Trained new staff on office procedures, software programs and customer service protocols.
- Inspected, tested and measured materials for conformance to specifications and regulatory requirements.
- Organized patient charts before each day's clinic sessions began.
- Collected samples from patients for laboratory testing purposes.
- Measured vital signs and took medical histories to prepare patients for examination.
Education
Associate of Science - Nursing
Quincy College
Quincy, MA05.2024
Community Case Management
ABCD Organization
Boston, MA02.2011
Medical Assistant
Everest Institute - Brighton
Brighton, MA05.2007
Skills
- Electronic Dental Record (EDR)
- Payment Plans
- Office Meetings
- Policy Administration
- Staff Management
- Teamwork and Collaboration
- Computer Skills
- HIPAA Compliance
- Medical Terminology
- CPR
- OB/GYN Procedures
- Venipuncture and Phlebotomy
- STD Counseling
- Vital Sign Monitors
- Doppler Proficiency
- EKG Set up and Monitoring
- Medical Procedures
Timeline
Dental Office Manager
Cummins Family Dental
08.2021 - Current
Medical Office Manager
AdCare Hospital
04.2019 - 08.2021
Medical Assistant Supervisor
South Boston Community Health Center
09.2012 - 11.2021
Associate of Science - Nursing
Quincy College
Community Case Management
ABCD Organization
Medical Assistant
Everest Institute - Brighton
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