Tayler Dorroh
Columbia,SC
Summary
Goal-oriented healthcare professional specializing in Medicare and Medicaid administration. Demonstrates strong organizational skills and a commitment to enhancing patient satisfaction through exceptional customer service and efficient operational support. Successfully manages administrative tasks to ensure seamless office environments and effective communication.
Overview
10
10
years of professional experience
Work History
Licensed Insurance Agent
Qualfon
08.2024 - Current
- Answered inbound calls from policyholders, addressing inquiries and discussing tailored insurance options.
- Performed needs analysis to gather information for personalized health insurance product recommendations.
- Educated prospective clients on the benefits of various health insurance options, effectively matching them with suitable plans that met their unique needs.
- Guided clients through complex insurance policies, facilitating informed decisions on coverage selections.
Administrative Assistant
Alive Physical Therapy
Columbia, SC
06.2024 - 08.2024
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained accurate records through diligent data entry and database management, supporting effective information retrieval.
- Managed multi-line phone system, routed calls, delivered messages, and greeted visitors to enhance communication flow.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Laboratory Technician
Heritage Lab Services
West Columbia, SC
01.2024 - 04.2024
- Performed testing and quality control using approved laboratory procedures, ensuring compliance with industry standards.
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Operated laboratory equipment including balances, pH meters, colorimeters, spectrophotometer, autoclave, and evaporator to support accurate testing.
- Cleaned and sterilized tools and equipment to ensure specimen purity.
Office Manager
Dynamic Health Solutions
West Columbia, SC
11.2022 - 01.2024
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities, including ordering, stocking, and receiving shipments to maintain optimal supply levels.
- Handled sensitive information with discretion, ensuring confidentiality of company documents and personnel records.
- Provided exceptional customer service by addressing client inquiries or concerns through phone calls and email correspondence.
Referral Coordinator
Carolina Center for Advanced Management of Pain
Columbia, SC
04.2021 - 06.2022
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other healthcare professionals.
- Scheduled appointments with specialists on behalf of clients.
Rescue Coordinator
Lexington County Animal Services
Lexington, SC
05.2016 - 10.2020
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Collected and arranged operational materials to streamline processes.
Education
Bachelor of Science - Healthcare Management
South University
Columbia, SC12-2025
Associate of Science - Allied Health
South University
Columbia, SC06-2022
High School Diploma -
Irmo High School
Columbia, SC01-2011
Skills
- Insurance sales
- Policy management
- Sales negotiation
- Medicaid expertise
- Policy analysis
- Compliance
- HIPAA
- Inbound call management
- Customer onboarding
- Goal oriented
Timeline
Licensed Insurance Agent
Qualfon
08.2024 - Current
Administrative Assistant
Alive Physical Therapy
06.2024 - 08.2024
Laboratory Technician
Heritage Lab Services
01.2024 - 04.2024
Office Manager
Dynamic Health Solutions
11.2022 - 01.2024
Referral Coordinator
Carolina Center for Advanced Management of Pain
04.2021 - 06.2022
Rescue Coordinator
Lexington County Animal Services
05.2016 - 10.2020
Bachelor of Science - Healthcare Management
South University
Associate of Science - Allied Health
South University
High School Diploma -
Irmo High School