Tayler Garvey
Las Vegas,NV
Summary
Dynamic professional with a proven track record in front desk operations and customer service excellence. Expert in managing high call volumes with superior telephone etiquette and resolving complaints efficiently, enhancing guest satisfaction. Skilled in scheduling appointments and workflow optimization, demonstrating initiative-taking and adaptability. Achieved significant improvements in guest experience through meticulous attention to detail and a flexible approach.
Overview
10
10
years of professional experience
Work History
Front Desk
Power Yoga + Pilates
Las Vegas, NV
08.2024 - Current
- Improved overall guest experience by maintaining a clean and welcoming reception area.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Handled sensitive guest information with discretion, adhering to strict data privacy guidelines set forth by the company.
- Managed high call volume with exceptional telephone etiquette, resulting in positive feedback from guests.
- Processed financial transactions accurately using property management software systems while safeguarding against fraud or theft attempts at all times.
- Resolved guest complaints promptly, fostering an atmosphere of understanding and goodwill.
- Trained new hires on company policies, software systems, and best practices for front desk operations, leading to successful onboarding experiences.
- Assisted guests with special requests, ensuring a personalized and memorable stay.
Receptionist
Shine Fitness
Las Vegas, NV
07.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Cosmetologist
Self Employed Web
Las Vegas, NV
05.2015 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
Education
License - Cosmetology
Academy of Hair Design
Las Vegas, NV06.2014
High School Diploma -
Centennial
Las Vegas, NV06.2013
Skills
- Scheduling appointments
- Initiative-taking
- Basic accounting
- Telephone Etiquette
- Workflow Optimization
- Front Desk Operations
- Customer Service
- Flexible Schedule
- Adaptable and Flexible
- Inventory Management
Timeline
Front Desk
Power Yoga + Pilates
08.2024 - Current
Receptionist
Shine Fitness
07.2024 - Current
Cosmetologist
Self Employed Web
05.2015 - Current
License - Cosmetology
Academy of Hair Design
High School Diploma -
Centennial