Tayler Hansen
Portland,OR
Summary
Experienced professional in the fitness industry with a strong track record of managing and improving customer experiences. Skilled in driving sales growth, building lasting client relationships, and leading sales teams to surpass targets. Proven ability to expand market share and increase revenue through market analysis, lead generation, and negotiation. Eager to apply expertise in a new role.
Overview
8
8
years of professional experience
Work History
Experience Manager
Barry’s Portland
08.2023 - Current
- Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
- Established strategic partnerships with 10+ external vendors, broadening service offerings while maintaining quality standards.
- Collaborated with 5+ cross-functional fitness studios to optimize service offerings and drive business growth.
- Spearheaded initiatives aimed at bringing over 700 new leads to the studio, leading to increased class utilization and membership sales.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Studio Manager
Orangetheory Fitness
08.2022 - 06.2023
- Established a positive work environment, fostering collaboration among staff members to improve productivity and creativity.
- Coordinated daily studio operations, including scheduling, staff management and customer service.
- Managed budgets and financial reports, ensuring fiscal responsibility and profitability.
- Promoted a culture of continuous improvement within the team by encouraging open feedback and sharing best practices between colleagues.
- Expanded the studio''s client base by proactively seeking out new business opportunities through networking events or industry conferences.
- Maintained studio equipment, including cameras, microphones and computers, to limit schedule disruptions.
Regional Social Media Coordinator
Orangetheory Fitness
01.2022 - 08.2022
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Maintained social media calendar, supporting brand identity while tapping into seasonal moments and appropriate trends.
- Enhanced online engagement with the creation of compelling content for various platforms.
- Boosted brand visibility by developing and implementing engaging social media campaigns.
- Educated colleagues on social media best practices, including proper use of hashtags, post formatting, and platform-specific features.
Fitness Consultant
Orangetheory Fitness
08.2021 - 01.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming studio environment.
- Increased sales revenue by developing and implementing effective sales strategies.
Dance Coach
Hillsboro School District
05.2018 - 06.2021
- Organized successful dance competitions, fostering a competitive spirit among students.
- Enhanced team performance by implementing innovative dance techniques and strategies.
- Developed diverse choreographies for various age groups, resulting in engaging performances.
- Incorporated elements of sports psychology into coaching methods, enhancing mental resilience among dancers.
Family Nanny
Jessica Mair
09.2019 - 07.2020
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Played games, worked on puzzles, and read books to young children.
- Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
Server
Godfather's Pizza
05.2017 - 06.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Skills
- Customer experience strategy
- Design thinking
- Sales and upselling
- Relationship building
- Business development
- Issue and complaint resolution
Timeline
Experience Manager
Barry’s Portland
08.2023 - Current
Studio Manager
Orangetheory Fitness
08.2022 - 06.2023
Regional Social Media Coordinator
Orangetheory Fitness
01.2022 - 08.2022
Fitness Consultant
Orangetheory Fitness
08.2021 - 01.2022
Family Nanny
Jessica Mair
09.2019 - 07.2020
Dance Coach
Hillsboro School District
05.2018 - 06.2021
Server
Godfather's Pizza
05.2017 - 06.2019
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