Summary
Overview
Work History
Education
Skills
Timeline
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Tayler Schneider

Gaylord,MI

Summary

Proven track record in enhancing customer experiences and streamlining operations, as demonstrated at Avalanche Bay Indoor Waterpark. Skilled in cash handling and problem-solving, I excel in multitasking and organizational tasks. My adeptness in hospitality services and customer service significantly contributed to operational efficiency and customer satisfaction.

Overview

9
9
years of professional experience

Work History

Front Desk Receptionist

Alexandra Inn
Traverse City, MI
07.2024 - 10.2025
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Responded to inquiries and room requests made online, by phone, and via email.

Waterpark Supervisor

Avalanche Bay Indoor Waterpark
Boyne Falls, MI
03.2017 - 08.2024
  • Welcomed, greeted, interacted with members and guests, and verified proper equipment operation.
  • Trained new staff on proper waterpark operations, customer service, and safety procedures.
  • Provided guidance and support to other supervisors when needed.
  • Provided emergency first aid, CPR, basic life support, and Heimlich maneuver procedures when needed.
  • Supervised daily operations, including cash handling, ticket sales, ride loading, and unloading.
  • Directed and supervised a team of 15 employees in daily operations.
  • Made schedules for employees and worked with their availability.

Education

Bachelor of Science - Hospitality Management

Ferris State University
Big Rapids, MI
05-2026

Skills

  • Spreadsheet tracking
  • Multitasking and organization
  • Data entry
  • Cash handling
  • Meeting scheduling
  • Email correspondence
  • Hospitality services
  • Problem-solving skills
  • Customer service

Timeline

Front Desk Receptionist

Alexandra Inn
07.2024 - 10.2025

Waterpark Supervisor

Avalanche Bay Indoor Waterpark
03.2017 - 08.2024

Bachelor of Science - Hospitality Management

Ferris State University

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Tayler Schneider