Taylor Armstrong
Alvarado,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Willis Towers Watson
Richardson, TX
06.2021 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Server
Main Event
Forth Worth , TX
09.2020 - 03.2021
- Prepared beverages and filled food orders for customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Grocery Stocker
Walmart
Burleson, TX
06.2020 - 09.2020
- Assisted customers by finding items quickly, boosting store satisfaction .
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Performed daily inventory checks of merchandise on hand through .
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Scanned shelves and product cases to locate expired, outdated and spoiled items.
- Checked aisles and areas for spills or stock issue and made quick clean-up.
Cook's Helper
What A Burger
Alvarado, TX
03.2017 - 05.2020
- Distributed food to wait staff quickly during busy peak periods to drive customer satisfaction.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
- Worked with chef to prepare daily food specials and other supplies.
Shift Leader
Dairy Queen
Alvarado, TX
01.2016 - 05.2017
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
Education
High School Diploma -
Alvarado High School
Alvarado, TX05.2020
Skills
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Courteous with Strong Service Mindset
- Verbal and Written Communication
- Multitasking and Prioritization
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Inbound and Outbound Calling
- Computer Proficiency
- Call Volume and Quality Metrics
- Strong Analytical and Problem Solving Skills
- LiveChat Messaging
- Patient and Empathetic
Timeline
Customer Service Representative
Willis Towers Watson
06.2021 - 12.2021
Server
Main Event
09.2020 - 03.2021
Grocery Stocker
Walmart
06.2020 - 09.2020
Cook's Helper
What A Burger
03.2017 - 05.2020
Shift Leader
Dairy Queen
01.2016 - 05.2017
High School Diploma -
Alvarado High School
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