Taylor Austin
Redmond
Summary
Friendly and outgoing with knack for creating welcoming environments. Possesses strong understanding of customer service principles and excellent communication skills. Able to ensure smooth operations and positive guest experiences.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Grand Pacific Resorts
07.2025 - Current
- Greeted and assisted guests during check-in and check-out processes.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Addressed guest inquiries and resolved issues promptly to enhance satisfaction.
- Collaborated with team members to maintain smooth front desk operations.
- Processed payments and maintained accurate transaction records daily.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Supervisor
Surf Thru Express Car Wash
12.2023 - 03.2025
- Supervised daily operations, ensuring efficient workflow and high-quality service delivery.
- Trained and mentored staff on car wash techniques and customer service best practices.
- Implemented process improvements that enhanced operational efficiency and reduced wait times.
- Monitored inventory levels, coordinating supply orders to maintain optimal stock availability.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
High School Diploma -
Redmond High School
Redmond, ORSkills
- Problem-solving skills
- Credit and cash payments
- Patience and empathy
- Time management
- Attention to detail
- Customer service excellence
- Telephone etiquette
- Office organization
- File organization
- Courteous and professional
- Punctual and reliable
- Team collaboration
Timeline
Front Desk Agent
Grand Pacific Resorts
07.2025 - Current
Supervisor
Surf Thru Express Car Wash
12.2023 - 03.2025
High School Diploma -
Redmond High School