Taylor Barrett
Saint Bonifacius,MN
Summary
Results-driven Implementation Specialist with expertise in client training and software implementation. Proven track record in revenue growth, retention, and issue resolution through effective project management.
Overview
5
5
years of professional experience
Work History
Implementation Specialist
Points North
Remote
10.2023 - Current
- Facilitate software implementation for clients, ensuring seamless integration with payroll and time keeping systems.
- Collaborate with partners to manage client expectations through the implementation phases and align milestone dates
- Provide training sessions for end-users, enhancing system adoption and user proficiency.
- Develop documentation and user guides to support ongoing system utilization and troubleshooting.
- Produced all client training videos in software help center to be used by total client base and customer success team
- Manage multiple project timelines and deliverables, maintaining clear communication with stakeholders throughout implementation phases.
- Assisted product development in execution of new partner integration, while maintaining client deliverables.
- Aid in training of new team hires in software functionality.
Senior Implementation Specialist
Buildertrend
Remote
06.2023 - 09.2023
- Manage additional enterprise level accounts and increase usage to improve business workflows
- Generated over 2% increased revenue on book of accounts month over month during time in role
- Achieved top 12% of all Sr. Coaches in account revenue in first 3 months in role
Implementation Specialist
Buildertrend
Remote
09.2022 - 06.2023
- Trained over 500 accounts and work with diverse departments including Sales, Schedulers, Estimators, Managers, Owners, Accountants and fieldworkers.
- Analyze various client system software processes to streamline implementation and optimize performance
- Conduct routine performance evaluations on software projects to create progress reports
- Configure client system software solutions to accommodate specific client needs
- Create presentations and data visualizations to present to clients for training and development purposes
Senior Implementation Specialist
CoConstruct
Remote
03.2022 - 06.2023
- Exceeded client churn and increased revenue goals, consistently, during implementation life cycle.
- Managed implementation of end-to-end software for construction businesses.
- Communicated with diverse set of clients ranging from C-level executives to fieldworkers on adoption and use of software.
Implementation Specialist
CoConstruct
Remote
04.2021 - 02.2022
- Provided training sessions for end-users, enhancing system adoption and user proficiency.
- Identified potential issues during rollout phases, implementing proactive measures to mitigate risks.
- Managed multiple implementation projects concurrently, without compromising quality or scope.
Education
Bachelor of Science - Environmental Studies
Bemidji State University
Bemidji, MN05-2015
Skills
- Issue resolution
- Client training
- Business analysis
- Data analysis
- Software implementation
- Project management
- Revenue growth
- Customer support
- Microsoft windows and office
- Trained in HubSpot, Salesforce, Gainsight
- Worked with payroll providers: ADP, UKG, Paycom, Rippling, Paycor, Paychex, Workday, QuickBooks, and more
Timeline
Implementation Specialist
Points North
10.2023 - Current
Senior Implementation Specialist
Buildertrend
06.2023 - 09.2023
Implementation Specialist
Buildertrend
09.2022 - 06.2023
Senior Implementation Specialist
CoConstruct
03.2022 - 06.2023
Implementation Specialist
CoConstruct
04.2021 - 02.2022
Bachelor of Science - Environmental Studies
Bemidji State University