Taylor Beerman
Greenbrier,TN
Summary
Organized and adaptable appointment scheduler with expertise in managing multiple calendars and delivering high-quality customer service. Known for accuracy and precision, ready to support healthcare operations and enhance patient satisfaction.
Overview
10
10
years of professional experience
Work History
Appointment Scheduler
OMS Nashville
Hendersonville, TN
10.2024 - Current
- Managed multiple calendars to optimize provider availability and minimize scheduling conflicts.
- Coordinated with medical staff to confirm appointment details and ensure smooth operations.
- Scheduled patient appointments efficiently using electronic health record systems.
- Monitored daily schedules, adjusting to accommodate changes in patient needs.
- Communicated effectively with patients regarding appointment confirmations and reminders.
- Assisted in training new staff on scheduling protocols and system usage best practices.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as the first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
- Assisted with calling on referrals received from other facilities to ensure timely scheduling
- Assisted with accurately saving xrays and referrals to patients' charts sent from other facilities
- Assisted with moving daily schedules around due to last minute cancellations of doctors' days
- Accurately documented patient interactions in their charts
- Followed HIPAA regulations closely
Registered Dental Assistant
Swauger & Suiter Pediatric Dentistry
Hendersonville, TN
04.2021 - 10.2024
- Assisted pediatric dentists in delivering high-quality patient care during dental procedures.
- Prepared treatment rooms by ensuring necessary instruments and materials were sterilized and organized.
- Educated parents and children on proper oral hygiene practices to promote long-term dental health.
- Implemented infection control procedures, ensuring compliance with safety regulations and best practices.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
- Explained treatment procedures and instructed patients on home care guidelines.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Completed prophylaxis appointments for pediatric patients
Title Cerk
Reiselman Buick GMC
Springfield, TN
04.2016 - 04.2021
- Reviewed documents for accuracy and completeness, minimizing errors in title transfers.
- Coordinated with sales and finance departments to facilitate seamless title transactions.
- Processed vehicle titles and registrations efficiently, ensuring compliance with state regulations.
- Maintained accurate records of vehicle inventory and title status within dealership management system.
- handled incoming customer transactions
- balanced cash drawer, credit card slips, and bank statements
- handled accounts receivable/payable to accurately obtain payments from other vendors
Education
High School Diploma -
Greenbrier High School
GreenbrierRDA - Dental
Dental Staff School of Tennessee
Franklin03-2020
Associate of Applied Science - Science
Volunteer State Community College
Gallatin, TN05-2019
Skills
- Patient scheduling
- Appointment confirmation
- Patient registration
- Schedule coordination
- Calendar management
- Chart management
- Data entry
- Billing coordination
- Appointment scheduling
- Computer skills
- Telephone etiquette
- Remote work capabilities
- Telephone communication
- Documentation proficiency
Timeline
Appointment Scheduler
OMS Nashville
10.2024 - Current
Registered Dental Assistant
Swauger & Suiter Pediatric Dentistry
04.2021 - 10.2024
Title Cerk
Reiselman Buick GMC
04.2016 - 04.2021
High School Diploma -
Greenbrier High School
RDA - Dental
Dental Staff School of Tennessee
Associate of Applied Science - Science
Volunteer State Community College