Taylor Boyd
Bartow
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Eye Specialists Of Mid-Florida
05.2022 - Current
- Assisted new patients with comprehension and completion of appropriate paperwork.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Worked with patients to schedule tests and procedures.
Administrative Assistant
Publix Supermarkets
02.2022 - 05.2022
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted coworkers and staff members with special tasks on daily basis.
Public Safety Telecommunicator
Polk County Sheriff's Office
08.2017 - 02.2022
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Followed established protocols for professional handling of emergency situations.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Directed responders using assigned mapping systems for timely emergency attendance.
Customer Service Associate
Publix Supermarkets
04.2013 - 08.2017
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used POS systems to calculate and complete customer orders and transactions.
- Answered phones and resolved customer issues and complaints.
- Assisted large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Tenoroc High School
Skills
- Critical Thinking Skills
- Time Management
- Attention to Detail
- Multi-tasking
- Scheduling
- Spreadsheet Tracking
Timeline
Patient Care Coordinator
Eye Specialists Of Mid-Florida
05.2022 - Current
Administrative Assistant
Publix Supermarkets
02.2022 - 05.2022
Public Safety Telecommunicator
Polk County Sheriff's Office
08.2017 - 02.2022
Customer Service Associate
Publix Supermarkets
04.2013 - 08.2017
High School Diploma -
Tenoroc High School
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