Taylor Cain
Chicago,IL
Summary
Highly motivated Sales associate with extensive customer service and sales experience. Skilled in developing genuine client relationships, driving stellar service and committed to achieving a tailored service approach to influence high guest satisfaction ratings in competitive markets.
Overview
10
10
years of professional experience
Work History
Front desk receptionist
Claridge
Chicago, IL
05.2021 - Current
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Composed and prepared routine correspondence, letters and reports with job-related software.
Remote Business Office Associate
Carmax Auto Finance
Chicago, IL
08.2018 - 09.2022
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Executed on-time, under-budget projects by solving complex issues for senior leadership.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Composed, edited and typed complex memos and reports with job-related software.
Even Planning Assistant
Chicago Public Schools
Chicago, IL
01.2014 - 06.2016
- Liaised between planning teams and outside departments to build solid partnerships and accomplished shared goals.
- Illustrated results of planning feasibility and community studies with reports, charts and graphs.
- Utilized database and other tools to manage, track and forecast event jobs.
- Researched venue and supplier options to make recommendations for events.
Education
Master of Science - Marketing
Northern Illinois University
05.2024
Bachelor of Science - Communications Studies Minor in Management
Chicago State University
05.2022
Skills
- Oral and written
- Communication
- POS systems
- Knowledge of Microsoft
- (Excel, Publisher, Outlook
- Power Point)
- Vendor management
- Customer Service
- Event planning and
- Coordination
- CVENT and Meeting Broker
- Travel Coordination
- Office Management
- Scheduling Appointments
- Package and Mail Receipt
- Oral and Writing Communication
- Project Management
Additional Information
- AWARDS , Delta Sigma Theta Sorority, Incorporated Phi Beta Kappa
Timeline
Front desk receptionist
Claridge
05.2021 - Current
Remote Business Office Associate
Carmax Auto Finance
08.2018 - 09.2022
Even Planning Assistant
Chicago Public Schools
01.2014 - 06.2016
Master of Science - Marketing
Northern Illinois University
Bachelor of Science - Communications Studies Minor in Management
Chicago State University
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