TAYLOR CLEMENTS
Sebring
Summary
Customer-focused professional with a proven track record of driving customer engagement and satisfaction. Skilled in identifying improvement opportunities based on customer feedback. Strong leadership abilities in managing and delegating tasks to a team. Proficient in inventory management, utilizing Zebra devices, and placing special orders. Exceptional customer service skills with a friendly and professional demeanor.
Overview
12
12
years of professional experience
Work History
Customer Engagement Leader
Petsmart
12.2023 - Current
- Identified opportunities for improvement based on feedback from customers about their experiences with their shopping visit.
- Led a team of associates, delegating specific tasks when necessary.
- Worked with the general public to assist with their needs in a friendly and professional manner.
Merchandise Ops Manager
Petco
12.2018 - 12.2023
- Utilized Zebra devices to keep track of, and adjust inventory as necessary.
- Demonstrated and supported continuous improvement and growth mindset.
- Placed special orders, submitted online orders, or contacted other stores to find desired items.
Retail Sales Associate
Petsmart
04.2016 - 11.2017
- Used POS system to process sales and refund transactions.
- Replenished sales floor shelves and assisted customers with alternatives for out-of-stock items.
- Provided friendly and knowledgeable assistance to customers on the sales floor.
Supervisor
Winn Dixie Supermarket
09.2013 - 04.2019
- Oversaw daily operations of the front end, ensuring smooth workflow.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding solutions.
Education
High School Diploma - undefined
Sebastian River High School
Sebastian, Florida06.2010
Skills
- Account Management
- Customer Service
- Critical Thinking
- Microsoft Excel
- Data Entry
- Appointment Scheduling
- Microsoft Outlook
- Order Fulfillment
Timeline
Customer Engagement Leader
Petsmart
12.2023 - Current
Merchandise Ops Manager
Petco
12.2018 - 12.2023
Retail Sales Associate
Petsmart
04.2016 - 11.2017
Supervisor
Winn Dixie Supermarket
09.2013 - 04.2019
High School Diploma - undefined
Sebastian River High School
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