Taylor Coble-Tillman
Columbia,SC
Summary
Versatile team member offering over 5 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Hardworking and passionate job seeker with strong organizational skills eager to secure a position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Shift Leader
Duck Donuts
01.2021 - 01.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Online Personal Shopper
Walmart
06.2020 - 01.2021
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Warehouse Associate
Amazon
03.2020 - 03.2021
- Pick routes
- Load delivery vans
- Fast paced environment
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Receptionist
City Of Mount Holly
05.2018 - 12.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
Server
Denny’s
11.2017 - 05.2019
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Empire Beauty School
BA - Mass Communications, multimedia journalism
North Carolina A&T State University
Skills
- Writing/typing
- Leadership
- Google Drive / Microsoft word
- Garageband
- Peer Mentor
- Customer Service
- Hospitality
- POS System
- Adobe
- Accurate Money Handling
- Online Ordering Familiarity
- Online Systems
- Delivery Procedures
- Grocery Shopping
- Mobile Ordering Understanding
- Fashion Trends Understanding
- Payment Processing
- Personal Grooming Standards
- Product Knowledge
- Hair Extensions
- Client Consultations
- Beauty Tool Sanitization
- Makeup Application
- Wig Cleaning and Styling
- Scalp Massages
- Hair Style Recommendations
- Social Skills
- Special Event Hair Styling
Timeline
Shift Leader
Duck Donuts
01.2021 - 01.2023
Online Personal Shopper
Walmart
06.2020 - 01.2021
Warehouse Associate
Amazon
03.2020 - 03.2021
Receptionist
City Of Mount Holly
05.2018 - 12.2020
Server
Denny’s
11.2017 - 05.2019
Empire Beauty School
BA - Mass Communications, multimedia journalism
North Carolina A&T State University