Kelly Hill
Charlotte,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients . Motivated to help guide, and support clients to be the best version of themselves.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Amtrak National Railroad
06.2023 - Current
- Provided exceptional customer support through effective communication and problem-solving skills.
- Assisted passengers with inquiries regarding schedules, ticketing, and travel policies.
- Collaborated with team members to enhance service delivery and streamline operations.
- Resolved customer complaints promptly, ensuring a high level of satisfaction and repeat business.
- Provide assistance to all ADA passengers who require assistance.
Field Sales Representative
AT&T
02.2022 - 06.2023
- Conducted market analysis to identify new sales opportunities and target demographics effectively.
- Developed relationships with key clients to enhance product visibility and customer loyalty.
- Implemented strategic sales initiatives that improved overall territory performance and revenue growth.
- Meet with potential customers daily, with pre-scheduled interactions provided by AT&T.
- Organize daily schedules to meet customers at convenient times, including evenings and weekends.
- Maintained thorough knowledge of competitors'' offerings enabling effective communication of unique selling points during client interactions.
Customer Service Gate Agent
Piedmont Airlines
05.2022 - 05.2023
- Facilitated passenger check-in processes, ensuring adherence to airline procedures and policies.
- Trained new staff on operational protocols, fostering a culture of safety and compliance.
- Implemented process improvements that streamlined check-in workflows, reducing wait times for passengers.
- Collaborated with team members to resolve passenger concerns promptly, enhancing overall satisfaction ratings.
- Conducted regular safety checks on equipment and facilities, maintaining operational readiness at all times.
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
Pharmaceutical Sales Representative
Ashfield Healthcare
02.2021 - 03.2022
- Developed and maintained relationships with healthcare professionals to drive product awareness and adoption.
- Educated medical staff on product benefits, enhancing understanding of therapeutic options available.
- Conducted market research to identify new opportunities and assess competitive landscape for strategic planning.
- Collaborated with cross-functional teams to ensure alignment on promotional strategies and messaging.
- Increased sales goals 50%
- Analyzed sales data to refine approaches, ensuring consistent delivery of high-quality service to clients.
Patient Case Coordinator
AmerisourceBergen
10.2016 - 11.2019
- Coordinated patient intake processes, ensuring timely scheduling and efficient use of resources.
- Managed communication between patients and healthcare providers, enhancing patient satisfaction and care continuity.
- Developed and maintained comprehensive patient records using electronic health record systems, improving data accuracy.
- Trained new staff on case coordination procedures, fostering a collaborative team environment.
- Maintain and document clear concise notes related to patient drug therapy on every call.
Education
BBA - Business Administration
Medaille College
Amherst, NY06-2010
Skills
- Client support
- Effective listening
- Analytical reasoning
- Accurate data entry
Timeline
Customer Service Representative
Amtrak National Railroad
06.2023 - Current
Customer Service Gate Agent
Piedmont Airlines
05.2022 - 05.2023
Field Sales Representative
AT&T
02.2022 - 06.2023
Pharmaceutical Sales Representative
Ashfield Healthcare
02.2021 - 03.2022
Patient Case Coordinator
AmerisourceBergen
10.2016 - 11.2019
BBA - Business Administration
Medaille College
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