Taylor Cook-Kelly
Susquehanna,PA
Summary
Extensive customer service background helps keep healthy relationships with a variety of clientele.
Committed to optimizing operations and driving performance to achieve business goals.
Experience in convenient stores, inside the bar, and at the distributor level helps to understand what sells and what doesn't.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Drinker Creek Beverage
Susquehanna, PA
10.2023 - Current
- Oversaw daily operations, ensuring efficiency and adherence to quality standards.
- Managed inventory levels, optimizing stock management processes.
- Developed and implemented training programs for new staff members.
- Streamlined communication between departments, enhancing collaboration and workflow.
- Analyzed operational data to identify areas for process improvement.
- Controlled costs to keep business operating within budget and increase profits.
Bartender
Freelance
Susquehanna, PA
01.2021 - 10.2023
- Developed efficient workflow processes to enhance speed of service during peak hours.
- Fostered strong customer relationships through personalized service and engagement strategies.
- Served high customer volumes during special events, nights, and weekends.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Sales Associate
Hinds Mart
Susquehanna, PA
01.2023 - 03.2023
- Assisted customers in selecting products to enhance shopping experience.
- Processed transactions accurately and efficiently at point of sale.
- Maintained organized product displays, ensuring appealing presentation.
- Provided product knowledge to customers, addressing inquiries effectively.
- Handled customer complaints professionally, fostering positive relationships and satisfaction.
Education
High School Diploma -
Susquehanna Community Highschool
Susquehanna06-2016
Skills
- Operations management
- Shift scheduling
- Sales management
- Decision-making
- Documentation and reporting
Certification
- Ramp Certified - January 26, 2026
- ServSafe Certified- March 26, 2025
Timeline
Manager
Drinker Creek Beverage
10.2023 - Current
Sales Associate
Hinds Mart
01.2023 - 03.2023
Bartender
Freelance
01.2021 - 10.2023
High School Diploma -
Susquehanna Community Highschool