Taylor Cooke
Lake View
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist
Holiday Inn Express Hotel Suites
Lumberton
04.2025 - Current
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Processed and distributed internal and external communications.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Responded to customer inquiries via phone, email, and in person.
Digital Marketing Manager
Willow Boutique
Cincinnati
09.2024 - Current
- Remote position
- Answered general marketing department inquiries by email, phone, and mail
- Developed visually engaging marketing materials to support product launches and promotions
- Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram
- Created engaging brochures and flyers to use for promotional materials and distribution
- Increased customer engagement through the creation of compelling social media content and strategies
- Led team meetings to discuss progress, challenges, and brainstorm innovative marketing solutions
Scheduling Coordinator
Penske Truck Leasing
Reading
04.2022 - 07.2024
- Remote Position
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Freight Handler
Sopacko
Mullins
04.2018 - 02.2022
- Loaded and unloaded trucks.
- Collaborated closely with team members to complete tasks quickly and efficiently, boosting overall productivity.
- Utilized proper lifting techniques to facilitate safe and efficient handling of freight.
- Packed items to meet shipping requirements.
- Achieved rapid turnaround times for inbound shipments through swift unloading, sorting, and storage procedures.
Front Desk Receptionist
Extended Stay America
North Charleston
04.2017 - 02.2018
- Updated customer information in databases regularly to ensure accuracy of records.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Maintained an organized reception area and ensured that all guests were attended to promptly:
- Answered incoming calls, directed them to appropriate personnel and took messages.
Housekeeping Room Attendant
Extended Stay America
North Charleston
04.2016 - 04.2017
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
- Maintained clean floors throughout property by sweeping. scrubbing and waxing.
- Inspected all assigned rooms upon completion of cleaning duties.
- Communicated with customers about requests for additional supplies or cleaning services.
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
Cashier Team Lead
McDonald's
Dillon
05.2012 - 01.2016
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Processed customer payments quickly and returned exact change and receipts. - Trained new cashiers on proper use of registers and store policies.
Education
High School Diploma -
Lake View High School
Lake View, SC 05-2012
Skills
- Customer service
- Team collaboration
- Communication skills
- Time management
- Freight handling
- Order picking
- Multi-tasking
- Reliability
Timeline
Front Desk Receptionist
Holiday Inn Express Hotel Suites
04.2025 - Current
Digital Marketing Manager
Willow Boutique
09.2024 - Current
Scheduling Coordinator
Penske Truck Leasing
04.2022 - 07.2024
Freight Handler
Sopacko
04.2018 - 02.2022
Front Desk Receptionist
Extended Stay America
04.2017 - 02.2018
Housekeeping Room Attendant
Extended Stay America
04.2016 - 04.2017
Cashier Team Lead
McDonald's
05.2012 - 01.2016
High School Diploma -
Lake View High School