Strong Store Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
2
2
years of professional experience
Work History
Manager
Dunkin' Donuts
9900 Frankford Ave, Philadelphia PA 19114
08.2022 - 11.2024
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cross-trained existing employees to maximize team agility and performance.
Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Set aggressive targets for employees to drive company success and strengthen motivation.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.