Taylor Cruz
Huntington Beach,CA
Summary
Experienced Assistant Store Manager, driving operational efficiency and elevating customer satisfaction. Proven track record in analyzing performance metrics, implementing strategic initiatives, and ensuring adherence to company policies. Skilled in fostering a safe and welcoming store environment, leading to exceptional customer retention. Adept at training and overseeing retail teams to deliver outstanding service and surpass sales goals. Excels in problem-solving and maintaining high standards for store operations.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Stitch And Feather
Seal Beach, CA
06.2022 - Current
- Analyzed store performance trends and created action plans to improve store operations
- Performed daily store opening and closing duties, ensuring that all store policies were followed
- Ensured store safety by monitoring customer activity and enforcing store policies
- Managed customer relationships and provided exceptional customer service, resulting in an excellent customer retention rate
- Trained and managed a team of retail sales associates to achieve high customer service ratings and successfully meet sales targets
Sales Associate
Anthropologie
Long Beach , CA
11.2020 - 06.2022
- Demonstrated excellent customer service skills in a fast-paced retail environment and achieved employee-of-the-month honors
- Collaborated with other retail staff to ensure all customer needs were met in a timely manner
- Answered incoming calls, maintained client relationships, and resolved customer service issues
- Maintained effective client relationships, ensuring client satisfaction and loyalty
Sales Associate
Justice Tween Brands
Huntington Beach, CA
11.2018 - 05.2022
- Recommended products that met customer needs
- Utilized technology to efficiently manage customer orders and inventory
- Processed payments quickly and accurately while maintaining a friendly and professional demeanor
- Worked as a team to ensure that all customers were served promptly and efficiently
Education
Psychology
California State University Long Beach
Long Beach, CA06-2024
Skills
- Customer Relations
- Work Planning and Prioritization
- Team Building and Leadership
- Customer Service Management
- Sales Techniques
- Operations
- Problem-Solving
- Employee Relations
References
References available upon request.
Timeline
Assistant Store Manager
Stitch And Feather
06.2022 - Current
Sales Associate
Anthropologie
11.2020 - 06.2022
Sales Associate
Justice Tween Brands
11.2018 - 05.2022
Psychology
California State University Long Beach
Similar Profiles
Summer StoneSummer Stone
Store Manager at Stitch and Feather Inc.Store Manager at Stitch and Feather Inc.
JEMMA WILSONJEMMA WILSON
Sales Stylist at Stitch And FeatherSales Stylist at Stitch And Feather
Gracie JurczykGracie Jurczyk
Shift Lead Manager at Stitch And FeatherShift Lead Manager at Stitch And Feather