Taylor Deming
Chesapeake,VA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Transportation Security Officer
Department Of Security
05.2017 - 05.2018
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
Transportation Security Officer
Trinity Technology Group
11.2016 - 05.2017
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Responded to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
Front Desk Agent
Allegiant Airlines
09.2015 - 11.2016
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Used internal software to process reservations, check-ins and check-outs.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered customer telephone calls promptly and appropriately handled needs.
Education
No Degree - Biomedical Studies
University of South Florida
Tampa, FLAssociate of Arts - Information Systems Technology (Web Development Sp
Tidewater Community College
Virginia Beach, VA04.2024
High School Diploma -
Crooms Academy Of Information Technology
Sanford, FL2011
Skills
- Behavioral Observations
- Security Station Experience
- Team Development
- Customer Service and Assistance
- Customer Relations Skills
- Operations Management
- Procedure Implementation
- Team Management
- Friendly, Positive Attitude
- Excellent Communication
Timeline
Transportation Security Officer
Department Of Security
05.2017 - 05.2018
Transportation Security Officer
Trinity Technology Group
11.2016 - 05.2017
Front Desk Agent
Allegiant Airlines
09.2015 - 11.2016
No Degree - Biomedical Studies
University of South Florida
Associate of Arts - Information Systems Technology (Web Development Sp
Tidewater Community College
High School Diploma -
Crooms Academy Of Information Technology
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