Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Dennis

Athens

Summary

Dynamic and dedicated professional with extensive customer service experience at Bgc Partners. Proven track record in cash handling and conflict resolution, consistently enhancing customer satisfaction. Recognized for reliability and teamwork, effectively managing multiple tasks while maintaining high standards of professionalism and courtesy. Committed to fostering positive customer relationships and achieving business goals.

Overview

1
1
year of professional experience

Work History

Cashier

Bgc Partners
04.2025 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.

Crew Member

Whatabuger
01.2024 - 07.2025
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Plumbing Apprentice

HQ Plumbing
01.2025 - 03.2025
  • Gained valuable experience through hands-on training under the guidance of skilled master plumbers.
  • Listened to instructions from journeyman plumber, gaining valuable onsite job training.
  • Performed basic and semi-skilled work under supervision and instruction from lead plumber.
  • Removed old sinks, toilets, and pipes in preparation for installation of new fixtures.
  • Tested for leaks in new and repaired systems to verify functional and safe working condition.
  • Safely handled tools and equipment in large-scale projects.

HVAC Manufacturer

HVAC Duct Manufacturing Unit
08.2024 - 11.2024
  • Collaborated with team members to achieve targets, resulting in increased productivity and timely order fulfillment.
  • Worked with raw materials to develop complete and commercially viable products.
  • Consistently met deadlines by prioritizing tasks effectively and efficiently managing resources.
  • Improved employee morale through effective communication strategies that fostered a sense of camaraderie among team members working towards common goals.
  • Troubleshot equipment issues promptly, minimizing downtime and maintaining overall productivity levels within the facility.

Education

GED -

James Madison University
Harrisonburg, VA

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Money handling
  • Reliability and punctuality
  • Cash handling and management
  • Cash register operation
  • Written and verbal communication
  • Professionalism and courtesy
  • Conflict resolution
  • Product knowledge

Timeline

Cashier

Bgc Partners
04.2025 - Current

Plumbing Apprentice

HQ Plumbing
01.2025 - 03.2025

HVAC Manufacturer

HVAC Duct Manufacturing Unit
08.2024 - 11.2024

Crew Member

Whatabuger
01.2024 - 07.2025

GED -

James Madison University

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Taylor Dennis