Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Hi, I’m
Taylor Feagin
Myrtle Beach,SC
Summary
Overview
10
years of professional experience
Work History
Logan’s roadhouse Sumter, South Carolina
Server
09.2021 - 01.2023
Job overview
- Delivered friendly, attentive service to create enjoyable dining experiences for guests.
- Managed multiple tables efficiently during busy dinner services.
- Collaborated with kitchen staff to ensure timely order delivery.
- Handled customer inquiries and resolved issues promptly and professionally.
- Resolved guest inquiries and complaints promptly to maintain satisfaction and loyalty.
- Processed transactions accurately using a point-of-sale system.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Trained new servers on menu items and service standards to ensure consistent, high-quality service.
The ultimate cleaningSumter, Sc
Cleaner
02.2019 - 09.2025
Job overview
- Used time management and efficient cleaning methods to meet deadlines.
- Emptied trashcans and transported waste to collection areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Handled equipment, chemicals, and materials properly and with caution.
Second mill restaurant Sumter, SC
Server
12.2021 - 05.2022
Job overview
- Provided friendly and attentive service to enhance guest dining experiences.
- Welcomed customers warmly upon arrival, answered questions, and recommended specials to increase profits.
- Processed transactions accurately at the point of sale accurately at the point of sale. accurately using a point-of-sale system.
- Managed multiple tables efficiently during busy dinner services.
- Collaborated with kitchen staff to ensure timely order delivery.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Maintained cleanliness and organization of dining area throughout shifts.
- Operated POS terminals to input orders, split bills, and calculate totals.
Piggly Wiggly Grocery StoreSumter, South Carolina
Customer Service Representative
09.2015 - 09.2019
Job overview
- Resolved customer complaints promptly to ensure satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers with product inquiries and store navigation.
- Processed cash register transactions accurately and processed payments efficiently.
- Explained billing procedures to customers clearly, processed payments, and provided payment option setup assistance.
- Modified bills to correct discrepancies and refunded money to resolve customers' service or billing complaints.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Trained new staff on customer service protocols and procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Sumter High School Sumter, SC
University Overview
Skills
- Customer service
- Order processing
- POS operation
- Menu familiarity
- Cash management
- Order accuracy
- Beverage preparation
- Guest relations management
Timeline
Server
Second mill restaurant
12.2021 - 05.2022
Server
Logan’s roadhouse
09.2021 - 01.2023
Cleaner
The ultimate cleaning
02.2019 - 09.2025
Customer Service Representative
Piggly Wiggly Grocery Store
09.2015 - 09.2019
Sumter High School
06.2013