Taylor Ferraro
Tampa,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Insurance Agent
Braid Insurance/ Ed Dawes Insurance Group Inc.
2024.02 - Current
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Maintained high standards of customer service by building relationships with clients.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Top selling agent at both policy sales and premium.
Server/Assistant Bartender
California Pizza Kitchen
2023.08 - 2023.12
- Supported fast table turnover by taking customer orders and payments accurately and efficiently.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Greeted customers warmly to provide exceptional customer service.
Fitness Director
LA Fitness
2022.06 - 2023.06
- Instructed gym members about correct use of weight resistance and cardiovascular equipment.
- Created individualized fitness programs to meet clients' goals, physical abilities and limitations.
- Maintained clean and organized workout environment to enhance overall fitness experience.
Personal Trainer
Youfit
2020.02 - 2021.08
- Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Maintained up-to-date knowledge of fitness training methods to inform approach.
- Highest seller trainer each month selling over 80% of all assessments
Front Desk Salon Manager
Pearl Salon
2020.04 - 2021.05
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Attended staff meetings and brought issues to attention of upper management.
Server
Wing House
2019.01 - 2020.03
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customers' questions, recommended items, and recorded order information.
Restaurant Hostess
Hooters Inc.
2016.01 - 2018.01
- Promoted business loyalty by fostering positive customer relationships.
- Advised customers about special offerings and menu items to help drive sales.
- Answered phone calls to take orders, give information and document reservations.
Education
High School Diploma -
H.B Plant High School
Tampa, FL01.2018
Skills
- Client Relations
- Customer Service
- Leads Prospecting
- Sales communications
- Increasing sales
- Spa retail sales
- Sales Leadership
- Performance Management
- Marketing
Certification
- Certified Personal Trainer (CPT)/ National Academy Sports Medicine
- License Florida Insurance Agent 220 & 440
- CPR Certified
- Certified Bartender/ Florida School of Bartending
Affiliations
- https://braidinsure.com/
- Current employer website
Timeline
Insurance Agent
Braid Insurance/ Ed Dawes Insurance Group Inc.
2024.02 - Current
Server/Assistant Bartender
California Pizza Kitchen
2023.08 - 2023.12
Fitness Director
LA Fitness
2022.06 - 2023.06
Front Desk Salon Manager
Pearl Salon
2020.04 - 2021.05
Personal Trainer
Youfit
2020.02 - 2021.08
Server
Wing House
2019.01 - 2020.03
Restaurant Hostess
Hooters Inc.
2016.01 - 2018.01
High School Diploma -
H.B Plant High School
- Certified Personal Trainer (CPT)/ National Academy Sports Medicine
- License Florida Insurance Agent 220 & 440
- CPR Certified
- Certified Bartender/ Florida School of Bartending
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