Taylor Freeze
Fuquay-Varina,NC
Summary
Seasoned Store Manager with over 10 years of experience in multiple roles with Mattress Firm. Passionate about achieving growth through the continued development of our teams. Proven track record of hitting targeted KPI goals
Overview
10
10
years of professional experience
Work History
Sleep Expert
Mattress Firm
08.2024 - Current
- Continued to perform at a high level while getting adjusted to selling in a new market.
- Finished at 95% to averaged for first three periods
- Focused on building relationships with other members of the market.
Sleep Expert
Mattress Firm
12.2023 - 07.2024
- Consistently ranked among the top volume producers in the market
- Helped train new highers as for the district
- Improved guests sleep quality by conducting comprehensive sleep assessments and providing tailored recommendations.
Store Manager Cherry Hill
Mattress Firm
02.2023 - 12.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Mattress Firm
07.2022 - Current
- Coached sales associates in product specifications, sales incentives and selling techniques
- Significantly increased store performance from an average of 85% to budget for first 3 quarters of fiscal year before assuming the role to 108% to budget for Q4
- Performed statistical analyses to gather data in order to focus on best growth potential
- Created and monitored schedule to ensure adequate staffing to ensure optimal customer experience and sales.
Sleep Expert
Mattress Firm
01.2022 - 07.2022
- Performed at high level, consistently exceeding budget goals
- Helped onboard current store manager of the location
- Assisted in new hire training on a store level
- Quickly became a go to in the district for training on Store Manager expectations, Customer Experience expectations and store operations.
Senior Sleep Expert
Mattress Firm
02.2020 - 12.2021
- Consistently outperformed sales goals
- Assisted Senior store manager in setting performance goals for a two store team
- Acted as sales trainer lead between two stores
- Performed daily "Curtain up calls" to ensure stores were up and running and pass along any urgent information from DM
Store Manager
Mattress Firm
06.2014 - 02.2020
- Managed several different stores in Charleston District
- Held several district level leadership positions including business analyst and culture coach
- Traveled on four different ambassador programs to help with Sleepys and Sleep Train conversions
- Won several awards for teamwork and integrity that were voted on by entire district
Education
Bachelor of Arts - History
Brevard College
Skills
- Conflict Management
- Interpersonal Skills
- Team Development
- Communication
- Facilitation
- Coaching
- Customer Relations
- Solution Based Selling
Timeline
Sleep Expert
Mattress Firm
08.2024 - Current
Sleep Expert
Mattress Firm
12.2023 - 07.2024
Store Manager Cherry Hill
Mattress Firm
02.2023 - 12.2023
Store Manager
Mattress Firm
07.2022 - Current
Sleep Expert
Mattress Firm
01.2022 - 07.2022
Senior Sleep Expert
Mattress Firm
02.2020 - 12.2021
Store Manager
Mattress Firm
06.2014 - 02.2020
Bachelor of Arts - History
Brevard College
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