Taylor Fussell
Atlanta,GA
Summary
Detail-oriented and compassionate administrative professional with 5+ years of experience supporting healthcare, insurance, and customer service operations. Skilled in patient registration, insurance verification, call handling, and data accuracy. Proven ability to collaborate cross-functionally in fast-paced environments while maintaining professionalism and confidentiality. Seeking to leverage healthcare and client-facing experience in a Referral Specialist I role with Elevance Health.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Registration Associate
Children's Hospital of Atlanta
Atlanta, GA
02.2025 - Current
- Provide compassionate, front-line support to patients and families in a high-volume pediatric emergency setting.
- Accurately register patients for emergency services, capturing detailed demographic and insurance information.
- Verify insurance eligibility and obtain authorizations, improving billing accuracy and reducing claim rejections.
- Collect and process payments, copays, and deductibles with 100% accuracy.
- Utilize EPIC and GAMMIS to manage patient records while maintaining strict HIPAA compliance.
- Collaborate with clinical and administrative staff to ensure efficient patient flow and minimize delays.
Administrative Coordinator
Culberson Realty Group
Stockbridge, GA
01.2021 - 02.2025
- Supported day-to-day operations and provided executive-level administrative assistance to senior staff both remotely and onsite.
- Managed calendars, scheduled appointments, and coordinated documentation in a fast-paced environment.
- Maintained accurate client and vendor communications and documentation across digital platforms.
- Demonstrated strong customer service, maintaining a client-first approach and attention to detail.
- Developed and maintained courteous and effective working relationships.
- Skilled at working independently and collaboratively in a team environment.
Telephonic Intake Representative
Lincoln Financial Group
Atlanta, GA
09.2019 - 07.2020
- Provide compassionate, front-line support to patients and families in a high-volume pediatric emergency setting.
- Accurately register patients for emergency services, capturing detailed demographic and insurance information.
- Verify insurance eligibility and obtain authorizations, improving billing accuracy and reducing claim rejections.
- Collect and process payments, copays, and deductibles with 100% accuracy.
- Utilize EPIC and GAMMIS to manage patient records while maintaining strict HIPAA compliance.
- Collaborate with clinical and administrative staff to ensure efficient patient flow and minimize delays.
Education
Woodland High
Stockbridge, GASkills
- Insurance Verification
- Inbound Call Handling
- Customer Relationship Management
- Administrative & Clerical Support
- HIPAA Compliance & Confidentiality
- Medical Terminology & Documentation
- Cross-Functional Team Collaboration
- Problem Solving & Conflict Resolution
Certification
Licensed Pharmacy Technician - 2019
Timeline
Patient Registration Associate
Children's Hospital of Atlanta
02.2025 - Current
Administrative Coordinator
Culberson Realty Group
01.2021 - 02.2025
Telephonic Intake Representative
Lincoln Financial Group
09.2019 - 07.2020
Woodland High