Taylor Gasperson
Pisgah Forest
Summary
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Overview
9
9
years of professional experience
Work History
Patient Care Coordinator/Receptionist
Ottobock.care
Asheville, NC
01.2026 - Current
- Maintained accurate and up-to-date patient records, including medical history, treatment plans, and insurance
- Provided exceptional customer service by addressing patient inquiries, resolving concerns, and ensuring satisfaction
- Facilitated communication between patients and clinical providers to ensure effective delivery of devices
- Ensured compliance with HIPAA regulations by maintaining confidentiality of patient information at all times
- Performed administrative tasks such as data entry, billing coordination, insurance verification for smooth operations
- Collected financial responsibilities from patients, assisting in Financial forms
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Coordinated patient scheduling to optimize workflow and enhance service delivery
Patient Care Coordinator
AudioNova
Brevard, NC
03.2023 - 01.2025
- Coordinated patient scheduling to optimize appointment availability and enhance service delivery.
- Assisted patients in navigating insurance processes and benefits to ensure seamless care access.
- Managed patient inquiries and concerns, ensuring timely resolution and high satisfaction levels.
- Mentored junior staff on best practices for patient interaction and care coordination strategies.
- Led initiatives to implement new electronic health record systems, increasing data accuracy and retrieval speed.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Bookkeeper
Ingles Markets
Etowah, NC
06.2022 - 03.2023
- Assisted with counting tills for accurate end-of-day reporting. Provided support in verifying cash amounts to maintain financial integrity. Facilitated the reconciliation process to ensure accurate cash handling.
- Oversaw comprehensive financial reconciliation to ensure accurate accounting of all funds.
- Maintained comprehensive reports to ensure accurate data tracking.
- Facilitated deposit preparation processes to maintain cash flow integrity.
- Assessed and addressed customer service needs to enhance client satisfaction.
- Supported management initiatives by responding to employee inquiries and requirements.
Dental Assistant
Affordable Dentures & Implants
Hendersonville, NC
08.2021 - 01.2022
- Assisted in patient preparation and comfort during dental procedures.
- Sterilized instruments and maintained a clean, organized work environment.
- Educated patients on post-operative care for optimal recovery outcomes.
- Collaborated with dentists to ensure smooth workflow during treatments.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
General Manager
Fairfield Inn & Suites
Asheville, NC
10.2020 - 08.2021
- Directed daily hotel operations to enhance guest satisfaction and streamline service delivery.
- Implemented cost control measures resulting in improved budget adherence and resource utilization.
- Developed training programs for staff, fostering professional growth and enhancing team performance.
- Analyzed guest feedback data to identify trends and implement improvements in services offered.
- Mentored department heads to enhance leadership skills and promote a collaborative work environment.
- Increased hotel occupancy rates through effective marketing strategies, partnerships with local businesses, and revenue management techniques.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Assistant General Manager (AGM)
Fairfield Inn & Suites
Asheville, NC
10.2019 - 10.2020
- Led operational initiatives to enhance guest satisfaction and streamline service delivery.
- Developed training programs to improve staff performance and foster team collaboration.
- Contributed to revenue growth by upselling hotel amenities, services, and room upgrades.
- Conducted regular audits on safety protocols to ensure compliance with industry regulations and promote a secure environment for guests and staff members alike.
- Streamlined check-in and check-out processes for guests, resulting in reduced wait times and increased satisfaction.
- Provided support during peak hours or emergencies as needed, displaying adaptability under pressure while maintaining focus on delivering excellent service.
Front Office Manager
Holiday Inn Express & Suites Brevard
Brevard, NC
02.2018 - 10.2019
- Executed timely entry of invoices into accounting system to support financial operations.
- Coordinated with vendors to manage and track order placements effectively.
- Managed direct bill payment collection, enhancing cash flow and customer account accuracy.
- Provided detailed answers to staff and guest queries, focusing on accuracy and promptness.
- Achieved optimal scheduling by integrating time-off requests and personal needs into planning processes. Delivered effective scheduling solutions that prioritized PTO and individual requirements for team members. Enhanced operational efficiency through strategic scheduling that accommodated time-off requests and personal needs.
- Monitored and safeguarded staff records to protect sensitive information and comply with data protection regulations.
Head of Housekeeping
Wingate by Wyndham
Fletcher, NC
08.2017 - 12.2017
- Organized and prioritized daily work assignments to enhance workflow efficiency.
- Performed detailed evaluations of completed rooms to maintain high levels of customer satisfaction.
- Oversaw cleaning and sanitization of all linen and terry to uphold guest hygiene standards.
- Developed and processed supply orders to maintain inventory levels and meet production demands.
- Implemented systematic organization and regular cleaning of supply closets to optimize resource availability and efficiency.
- Evaluated and reported on MPR metrics to identify trends and inform strategic decision-making.
- Conducted regular assessments to verify that all health protocols aligned with local and corporate requirements.
- Oversaw beginning of renovations
Education
High school or equivalent -
TC Roberson
Asheville, NCSkills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Customer service / Patient relations
- Attention to detail
- Insurance verification
- Critical thinking skills
- Patient confidentiality
- Verbal and written communication
- Medical terminology
- Patient records management
- Office administration
- Payment collection
- Policy compliance
- Patient outreach and Follow-up
- Medical data collection
Languages
English
Timeline
Patient Care Coordinator/Receptionist
Ottobock.care
01.2026 - Current
Patient Care Coordinator
AudioNova
03.2023 - 01.2025
Bookkeeper
Ingles Markets
06.2022 - 03.2023
Dental Assistant
Affordable Dentures & Implants
08.2021 - 01.2022
General Manager
Fairfield Inn & Suites
10.2020 - 08.2021
Assistant General Manager (AGM)
Fairfield Inn & Suites
10.2019 - 10.2020
Front Office Manager
Holiday Inn Express & Suites Brevard
02.2018 - 10.2019
Head of Housekeeping
Wingate by Wyndham
08.2017 - 12.2017
High school or equivalent -
TC Roberson
Additional Information
- Authorized to work in the US for any employer
- Social media and networks
- Dependability
- PowerPoint
- Microsoft Office (word and exel)
- Managing multiple priorities
- Eye for detail
- Strategic planning
- Identifying risks
- Fast learner
- Scheduling
- Customer service