Hi, I’m
Taylor Hayes
Dundalk,MD
Summary
Dedicated hospitality professional with a proven track record at Sparrows Point Country Club, excelling in seamless event execution and exceptional customer service. Leveraged strong communication and multitasking abilities to enhance guest satisfaction and team efficiency. Skilled in safe food handling and special event coordination, consistently delivering high-quality dining experiences.
Overview
2
years of professional experience
Work History
Sparrows Point Country Club
Banquet and Fine Dining Server
04.2023 - Current
Job overview
- Achieved seamless transitions between courses by closely monitoring table progression throughout meals ensuring timely removal of used dishes and utensils.
- Supported event planning and management teams in creating memorable experiences for clients through exceptional service.
- Carried out professional service, retaining polite and friendly approach at all times.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Demonstrated a strong work ethic and punctuality, contributing to overall team success through positive attitude and dedication to the role.
- Utilized superior problem-solving skills to address any issues that arose during banquets or fine dining services professionally and discreetly.
Chick-fil-A
Front of House Employee
11.2022 - 04.2023
Job overview
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
Education
Community College of Baltimore County, Essex, MD
Associate of Arts
12-2024
University Overview
- Dean's List Spring 2024
- Awarded "Outstanding Co-Curricular Involvement"
- 3.60 GPA
- CCBC Honors Student
- Officer of CCBC Art Club
Sparrows Point High School, Sparrows Point, MD
06-2022
University Overview
- Honor Roll 2018-2022
- S.P.H.S. Director's Award for Orchestra 2022
- BCPS 34th Annual High School Art Exhibition
- Certificate of Merit: Orchestra
- Certificate of Merit: National Art Honor Society
- Certificate of Service: Color Guard
- Ranked in Top 15% of class
Skills
- Strong Communication Skills
- Efficient multitasking
- Cross-training versatility
- Reliable and punctual
- Exceptional customer service
- Safe Food Handling
- Special Event Coordination
- Table setting expertise
- Banquet setup experience
- Customer Service
- Bussing and Table Resets
- Hospitality service expertise
- Service prioritization
- High-volume dining
Timeline
Banquet and Fine Dining Server
Sparrows Point Country Club
04.2023 - Current
Front of House Employee
Chick-fil-A
11.2022 - 04.2023
Community College of Baltimore County
Associate of Arts
Sparrows Point High School
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