Taylor Jacobs

• Provide professional and responsive administrative and client-facing support in a fast-paced environment, assisting individuals with questions, requests, and service needs.
• Manage high-volume phone and email communications, accurately gathering information and directing inquiries to appropriate staff or departments.
• Coordinate schedules, appointments, meetings, and administrative activities while managing competing priorities and time-sensitive requests.
• Maintain accurate and confidential records, ensuring information is entered, updated, and organized according to established procedures.
• Process invoices, payments, purchase documentation, and other financial transactions with a high degree of accuracy.
• Prepare, review, and organize documentation while identifying discrepancies and following up to ensure accurate and timely resolution.
• Collaborate with staff across departments to coordinate services, communicate updates, and resolve issues efficiently.
• Provide compassionate, professional customer service when addressing questions, concerns, and sensitive situations.
• Handle confidential information in accordance with organizational policies and established privacy procedures.
• Maintain organization and accuracy while working in a high-volume environment with frequent interruptions and changing priorities.

• • Track incoming and outgoing inventory.
  • Maintained inventory reports.
  • Prepared food bags for community distribution.
  • Connected guests with available community resources.
• point of contact for new volunteers

• Served as a primary point of contact for clients, providing timely assistance, answering questions, and resolving service-related concerns.
• Managed multiple client accounts simultaneously while maintaining accurate records and meeting time-sensitive deadlines.
• Communicated with clients and internal teams by phone, email, and in person to gather information, resolve issues, and coordinate appropriate solutions.
• Prepared and reviewed invoices, account information, and other documentation with careful attention to accuracy.
• Maintained organized and confidential client records and documentation.
• Prioritized competing client requests while maintaining a professional, solutions-oriented approach.
• Collaborated with internal teams to • Facilitated monthly SSI and SSA benefit disbursements.
  • High Call Volume
  • Calculated monthly budgets for clients.
  • Maintained accurate client databases and records.
  • Processed new client intakes.
  • Prepared documentation for the Social Security liaison.
  • Built compassionate, professional client relationships.
  • Trained and oversaw new hires.
  • Printed and prepared checks for distribution.
  • Assisted clients experiencing mental illness with daily needs.
• coordinate client needs and ensure timely completion of requests.

• Greeted and seated guests.
• Handled takeout orders and cashier responsibilities.
• Assisted servers during busy periods.

• cleaned and bussed tables
• Assisted with food expediting
• handled high call volume for takeout orders and customer inquiries

• • Balanced cash drawer daily.
  • Assisted customers with orders and recommendations.
  • Maintained merchandise displays and a clean retail space.
• Provided friendly, professional customer service in a fast-paced retail environment, assisting customers with product selection, questions, and special requests.
• Processed customer purchases, payments, refunds, and transactions accurately using a point-of-sale (POS) system.
• Handled cash, credit/debit card transactions, and daily sales while maintaining a high level of accuracy.
• Managed multiple customer requests simultaneously while maintaining an organized, welcoming, and efficient front-of-house environment.
• Prepared and packaged customer orders accurately, ensuring products and quantities matched customer requests.
• Assisted with custom and special orders, gathering customer information and ensuring orders were completed accurately and on time.
• Answered customer questions and resolved concerns professionally, using patience and effective communication to provide positive customer experiences.
• Maintained accurate product displays, inventory levels, and front-of-house organization throughout daily operations.
• Communicated with coworkers and management to coordinate customer orders, restocking, special requests, and daily operational needs.
• Maintained cleanliness, organization, and food-safety standards while working efficiently during high-volume periods, including weekends and holidays.