Taylor James
Dallas,TX
Summary
Healthcare professional with solid foundation in patient care coordination, consistently ensuring smooth operations and patient satisfaction. Proven ability to collaborate effectively with medical teams and adapt to dynamic healthcare environments. Known for excellent organizational skills and patient-focused approach.
Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator
US Oncology
Dallas, TX
05.2025 - Current
- Coordinated patient appointments and scheduling, enhancing workflow efficiency for medical staff.
- Managed patient inquiries, providing timely information and support to improve patient satisfaction.
- Developed and maintained electronic health records, ensuring data accuracy and compliance with regulations.
- Collaborated with healthcare providers to streamline communication and optimize patient care processes.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Patient Care Coordinator / Data Analyst
Solis Mammography
Dallas, TX
12.2023 - 04.2025
- Perform analytical and data entry task
- Answer patient calls, emails and questions, including finding insurance estimates
- Schedule patient visits and answer pre-visit questions, including about billing
- Confidentially manage patient accounts
- Provide patient consultations and recommended treatments
- Discuss cost of service, insurance coverage, and payment options with the patient
- Get prior authorizations for procedures
- Assist in locating funding for special procedures or other patient needs
- Scan documents into patient charts
- Ensure compliance with professional standards & regulatory requirements
Insurance Coordinator
Stratus
Irving, TX
04.2019 - 01.2022
- Assist patients with insurance benefits and communicates with insurance companies regarding claims.
- Works with patients to resolve financial challenges and maintains a healthy aging accounts receivable.
- Managing the claims department and communicating with claimants about their cases
- Reviewing insurance rates and filing rate change requests with state agencies
- Coordinating with insurance carriers to ensure that policies are current, accurate, and compliant with regulations
- Monitoring the status of claims to ensure timely payment, filing appeals if necessary, and working with lawyers to resolve legal disputes
Education
General Studies - undefined
Duncanville High School
Duncanville, TX05.2012
Skills
- Medical Terminology
- Medical Coding
- EMR Systems
- Insurance Verification
- CPT Coding
- ICD-10
- Medical Billing
- Epic
- Accounts Receivable
- Medical Records
- Patient Care
- Medical Scheduling
- Data Entry
- HIPAA
Timeline
Patient Care Coordinator
US Oncology
05.2025 - Current
Patient Care Coordinator / Data Analyst
Solis Mammography
12.2023 - 04.2025
Insurance Coordinator
Stratus
04.2019 - 01.2022
General Studies - undefined
Duncanville High School