Taylor Kellogg
Billings,MT
Summary
Accomplished Server/Bartender with a proven track record at Bistecca At The Granary, enhancing customer satisfaction through exceptional service and maintaining high standards of cleanliness. Skilled in POS system operation and guest relations management, adept at food and beverage pairings, consistently increasing sales. Demonstrates strong communication and efficiency, ensuring a professional dining experience.
Overview
9
9
years of professional experience
Work History
Restaurant Server
Tippy Cow Cafe
Billings, MT
03.2022 - Current
- Cleaned tables and chairs to prepare dining area for next customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Provided exceptional service to high volume of daily customers.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Communicated effectively with kitchen staff regarding order status updates.
- Adhered to established sanitation standards at all times while serving food or drinks.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Presented menus and answered questions regarding items.
- Conducted daily side work duties such as polishing glassware and restocking condiments.
- Delivered beverages, appetizers, entrees, and desserts to guests in an efficient manner.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Followed up on guest requests in a timely manner.
- Monitored inventory levels of all products used in restaurants operations.
- Recorded orders accurately into the Point of Sale system.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Server/Bartender/Casino Attendant
Bistecca At The Granary
Billings, MT
05.2016 - 12.2021
- Delivered food orders promptly and courteously.
- Provided exceptional service to high volume of daily customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Operated POS terminals to input orders, split bills and calculate totals.
- Trained new employees on restaurant procedures and plating techniques.
- Prepared drinks according to standard recipes.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Stocked service areas with supplies during slow periods.
- Greeted customers, answered questions and recommended specials to increase profits.
- Prepared checks, itemizing total meal costs and taxes.
- Stayed informed about daily specials, new menu items, promotions.
- Resolved customer complaints in a professional manner.
- Balanced daily registers and generated sales reports for management.
Education
High School Diploma -
Billings West Highschool
Billings, MT05-2014
Skills
- Special dietary requirements
- Table management
- Dining area maintenance
- High volume dining
- Daily specials memorization
- Food and beverage pairings
- Cleanliness
- Professional appearance
- Payment processing
- POS system operation
- Exceptional communication
- Cash handling
- Efficient service
- Guest relations management
Timeline
Restaurant Server
Tippy Cow Cafe
03.2022 - Current
Server/Bartender/Casino Attendant
Bistecca At The Granary
05.2016 - 12.2021
High School Diploma -
Billings West Highschool
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