Taylor Kellow
Lebanon,Tennessee
Summary
Organized and proactive Customer Service Sales Specialist thrives on meeting challenging goals and exceeding customer expectations. Highly motivated, independent worker with excellent problem-solving and analytical skills.
Overview
5
5
years of professional experience
Work History
Customer Service Sales Representative
JC Penny Co
10.2021 - Current
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
Server
Sam's Sport Grill
05.2023 - 08.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Office Worker
Al's Foodland
02.2019 - 10.2020
- Streamlined communication channels for better collaboration among team members.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to deadlines.
- Assisted in the preparation and distribution of reports, contributing to data-driven decision-making processes.
- Improved customer satisfaction by addressing inquiries promptly and professionally.
Education
Bachelor of Arts - Communication Studies And Digital Marketing
East Tennessee State University
Johnson City, TN12.2025
Skills
- Customer Complaint Resolution
- Interpersonal Skills
- Customer Education
- Computer Literacy
Timeline
Server
Sam's Sport Grill
05.2023 - 08.2023
Customer Service Sales Representative
JC Penny Co
10.2021 - Current
Office Worker
Al's Foodland
02.2019 - 10.2020
Bachelor of Arts - Communication Studies And Digital Marketing
East Tennessee State University
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