Taylor Landsgaard
Summary
Proven in enhancing guest experiences at Perdido Beach Resort through exceptional service and problem-solving skills. Expert in managing high-stress situations, evidenced by reducing contraband instances at Santa Rosa Correctional Institution. Skilled in both guest accommodations and oral communication, consistently ensuring safety and satisfaction.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Perdido Beach Resort
03.2022 - 08.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Family Caregiver
Howard Ice
05.2019 - 09.2021
- Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
- Contributed to a positive atmosphere within the home setting by engaging in meaningful conversations and recreational activities with patients.
- Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.
- Assisted patients with physical therapy exercises, promoting improved mobility and overall health outcomes.
- Ensured safety and comfort for patients through meticulous attention to detail in administering medications, hygiene assistance, and mobility support.
- Improved patient care by developing personalized care plans and maintaining detailed records of daily activities.
Correctional Officer
Santa Rosa Correctional Institution
11.2015 - 06.2018
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Education
Associate of Applied Science - Medical Assisting
Calhoun Community College
Huntsville, AL05.2019
Associate of Science - Law Enforcement
Northwest Florida State College
Niceville, FL04.2016
Skills
Customer Service
Guest Services
Problem-solving skills
Cash Handling
Guest accommodations
Oral and written communications
Timeline
Front Desk Agent
Perdido Beach Resort
03.2022 - 08.2022
Family Caregiver
Howard Ice
05.2019 - 09.2021
Correctional Officer
Santa Rosa Correctional Institution
11.2015 - 06.2018
Associate of Applied Science - Medical Assisting
Calhoun Community College
Associate of Science - Law Enforcement
Northwest Florida State College
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