Taylor Lange
Lima
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Experience Banker
Huntington National Bank
08.2024 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
Operations Manager/ Assistant Store Manager
American Freight Furniture and Mattress
08.2023 - 08.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Customer Service Associate
Lowe's Home Improvement
11.2020 - 08.2023
- I was a regular stocker/ regular replenishment
- I did normal freight and also customer service
- I worked first hand with customers buying basic needs
- I worked as a sales specialist on flooring installs
- In this position I work directly with customers on finding their needs on their forever flooring
- I know how to add value to their shopping experience
- I also put together what they need for their install needs contacted them and secured sales
- I was commissioned based and it mattered how I treated the customers
- I am currently a department supervisor and I am looking to go higher
- I am a manager over 6 people directly and indirectly of the rest of the store
- I work side by side with the management team and also the associates
- I still do freight and I still sell installed sales
- I have just used all of my experience and put them together to become in the position I am in today
- I moved up from a part time customer service associate to management in less than 1 year
- I moved up 3 positions at Lowe's and have loved every step! I love being able to show leadership and teach my people
- I am also willing to learn new things and love teaching others when I do learn
- Assisted customers with a warm and professional attitude
- Assisted customers with questions
- Interacted with customers through live chat
- Kept records of customer complaints
- Handled emails, inbound calls, and outbound calls
- Booked appointments
Diesel Mechanic
Brent Burris Trucking
03.2020 - 10.2020
- I did full services on semi trucks, I also did overhauls, painting, basic maintenance
Cashier
Cracker Barrel Retail Store
12.2017 - 12.2019
- I was a shift leader
- Skilled trainer for oncoming new employees
- Greeting customers with a very friendly face
- Build relationships with customers
- Store stocking constantly while merchandise is being sold
- Doing floor moves and display resets
- Cashier
- Credit card offering and add-ons
- Completing the sales with things that go along with merchandise
Body Shop Technician
Stoops Freightliner
04.2018 - 12.2018
- Duties Included:
- Priming
- Fiberglass Repair
- Body Work
- Replacing Parts
- Sanding
- Working on cars
- Body Shop Tech
Assembler
Diamond Manufacturing of Bluffton
01.2015 - 11.2017
- Building car part racks
- Using air and power tools
- Painting car part racks
- Leading
Education
Associate's degree - Automotive Technology And Diesel Technology
University of Northwestern Ohio
Lima, OH05.2021
ASE Certifications - Automotive Collision Technology
Apollo Career Center
Lima, OH05.2018
Diploma - High School Diploma
Ada Exempted Village School
Ada, OH05.2018
Skills
- Banking
- Customer service
- Financial Services
- Management
- Body Shop Tech
- Brake Repair
- Mechanic Experience
- Automotive Repair
- Automotive Diagnostics
- Suspension
Certification
ASE, 05/01/17, 11/01/19
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Experience Banker
Huntington National Bank
08.2024 - Current
Operations Manager/ Assistant Store Manager
American Freight Furniture and Mattress
08.2023 - 08.2024
Customer Service Associate
Lowe's Home Improvement
11.2020 - 08.2023
Diesel Mechanic
Brent Burris Trucking
03.2020 - 10.2020
Body Shop Technician
Stoops Freightliner
04.2018 - 12.2018
Cashier
Cracker Barrel Retail Store
12.2017 - 12.2019
Assembler
Diamond Manufacturing of Bluffton
01.2015 - 11.2017
Associate's degree - Automotive Technology And Diesel Technology
University of Northwestern Ohio
ASE Certifications - Automotive Collision Technology
Apollo Career Center
Diploma - High School Diploma
Ada Exempted Village School
Similar Profiles
Jeff KimpanJeff Kimpan
Senior Portfolio Underwriter at Huntington National Bank/PNC BankSenior Portfolio Underwriter at Huntington National Bank/PNC Bank
Tyler AckermanTyler Ackerman
Personal Production Assistant at Huntington National BankPersonal Production Assistant at Huntington National Bank
Walter WoodsWalter Woods
Senior Manager, Vice President – Cloud Cybersecurity Risk at Huntington National BankSenior Manager, Vice President – Cloud Cybersecurity Risk at Huntington National Bank
Michael SiehoffMichael Siehoff
Vice President - Portfolio Manager III at Huntington National BankVice President - Portfolio Manager III at Huntington National Bank
David GoldDavid Gold
Crew Member at DiBella's SubsCrew Member at DiBella's Subs