Taylor Layman
Evans,GA
Summary
I am a hardworking professional who offers hospitality experience and enthusiasm for helping others. Familiar with organizing information for individuals or other parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workloads.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Togo Specialist
The Pizza Joint
Evans, GA
08.2022 - Current
- I answered phone calls, managed online orders, and assisted customers at the counter in taking their orders. This includes understanding and confirming special requests and dietary restrictions.
- I also provided excellent customer service by greeting customers warmly, addressing any questions or concerns they may have had, and ensuring they had a positive experience.
- I also demonstrated effective communication by coordinating with the kitchen staff to ensure that orders are prepared correctly and in a timely manner. Communicating any special requests or issues that arise.
- I also kept things organized with records of orders, sales, and any customer feedback for future reference and improvement.
- I also have good problem solving abilities as I addressed any issues or complaints from customers regarding their orders and resolving them promptly and professionally.
- Adhered to company policies related to health codes and safety regulations at all times.
Head Hostess
Ruby Tuesdays Restaurant
Evans, GA
03.2022 - 08.2024
- I welcomed guests as they arrived at the restaurant and made them feel comfortable.
- I Handled incoming calls, took reservations, and provided information about the restaurant.
- I answered questions about the menu, restaurant policies, and special events.
- I also ensured guests had a positive experience by addressing any concerns or special requests.
Education
High School Diploma -
Evans High School
Evans, GA05-2024
Skills
- Phone Etiquette
- Fast Learner
- Detail Oriented
- Goal-Oriented
- Reliability
- Team building
- Problem-solving abilities
- Good Organization skills
- Adaptability
- Service prioritization
- Task Prioritization
- Analytical Skills
- Decision-Making
- Professional Demeanor
- Continuous Improvement
- Multitasking
- Attention to Detail
Affiliations
- I volunteer at a local animal shelter, where I deal with chaotic environments with training animals, adoption paperwork, booking new animals, and cleaning and sanitizing their environment. This taught me to have good multi-tasking skills, to be organized, and balancing my stress when training the animals i am assigned.
Languages
English
Professional
Dutch
Limited
French
Limited
Accomplishments
- I did the T.A.P program with my local high school and got my certification in the CTAE pathway.
- I did duel enrollment with GMC my senior year, I got college credits for Literature, Phycology 1 and 2. So I balanced the stress between college, high school, and work during this time.
- I also volunteered as a assistant volleyball coach for a rec league, this gave me good communication skills, and team building skills.
Certification
- High school diploma
- CTAE certification
- CPR certified
References
References available upon request.
Timeline
Togo Specialist
The Pizza Joint
08.2022 - Current
Head Hostess
Ruby Tuesdays Restaurant
03.2022 - 08.2024
High School Diploma -
Evans High School
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