Taylor Malinofsky
CATONSVILLE,MD
Summary
Compassionate and detail-oriented Medical Receptionist with over 2 years of front desk and administrative experience in healthcare-style environments, combined with 8 years of customer-facing service experience. Skilled in patient intake, appointment scheduling, insurance verification, and maintaining HIPAA compliance. Known for professionalism, empathy, and the ability to manage high-volume front desks while providing excellent patient care.
Overview
6
6
years of professional experience
2016
2016
years of post-secondary education
Work History
Bartender/Server
El Guapos
Baltimore
06.2020 - 12.2025
- Mixed and served a variety of cocktails and beverages to customers.
- Collaborated with kitchen staff to ensure timely service of food orders.
- Assisted in training new bartenders on drink recipes and bar procedures.
- Managed inventory levels of spirits, beer, and bar supplies regularly.
- Engaged with customers to create a welcoming and enjoyable atmosphere.
- Handled cash transactions efficiently and processed credit card payments accurately.
- Implemented drink specials and promotions to enhance customer experience.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Processed payments accurately and efficiently with POS system.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Made friendly conversation with customers to provide enjoyable bar experience.
Administrative Assistant
Pain and spine specialists of maryland
Baltimore, Maryland
04.2021 - 02.2024
- • Greeted patients and managed front desk operations in a professional healthcare setting
- • Scheduled appointments and coordinated provider calendars
- • Answered high-volume phone calls and routed messages appropriately
- • Verified patient demographics, insurance information, and collected co-pays
- • Maintained accurate patient records in EMR systems
- • Ensured strict adherence to HIPAA and patient confidentiality standard
- • Assisted clinical staff with administrative support and daily office flow
- Maintained organized filing systems and office supplies
- Managed appointment scheduling for patients at a busy pain and spine clinic.
- Maintained inventory of office supplies and ordered as necessary for efficient workflow.
- Handled patient inquiries and provided information on services and procedures.
- Supported billing processes by verifying insurance information and patient data.
- Facilitated communication between patients and medical staff to enhance service delivery.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Education
Catonsville High School
Baltimore, MarylandSome College (No Degree) - Associate Of Science
The Community College of Baltimore County
Catonsville, MDSkills
- Customer engagement
- Appointment scheduling
- Patient record management
- Front desk operations
- Confidentiality adherence
- Effective communication
- Team collaboration
- Conflict resolution
- Time management
- Cash handling
- Complex Problem-solving
- Outgoing personality
- Order management
- Professional appearance
- Cleanliness and hygiene
- Customer service expertise
- Organizational growth
Timeline
Administrative Assistant
Pain and spine specialists of maryland
04.2021 - 02.2024
Bartender/Server
El Guapos
06.2020 - 12.2025
Catonsville High School
Some College (No Degree) - Associate Of Science
The Community College of Baltimore County