Taylor Maness
Columbus,OH
Summary
Results-driven management professional with several years of experience in operations, production management, organizational development and team building within diverse industries. Highly adept in planning, coordinating and executing successful production strategies.
Overview
6
6
years of professional experience
Work History
Operations Manager
CVS Pharmacy
Columbus, OH
06.2021 - Current
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Addressed customer concerns with suitable solutions.
- Guided employees on understanding and meeting changing customer needs and expectations.
Customer Service Cashier
Rutters Gas Station
Frederick, Maryland
03.2019 - 05.2021
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Verified that all coupons were valid prior to processing them into the system.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Education
High School Diploma -
Glenelg High School
Glenelg, MD05-2019
Skills
- Performance monitoring
- Payroll
- Performance reporting
- Work flow planning
- Time management skills
- Scheduling
- Customer service and support
Timeline
Operations Manager
CVS Pharmacy
06.2021 - Current
Customer Service Cashier
Rutters Gas Station
03.2019 - 05.2021
High School Diploma -
Glenelg High School