Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Taylor Mayo

Forney,TX

Summary

Seasoned Service Manager 10 years of service experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Service Manager

Applebee's Neighborhood Grill & Bar
Forney, TX
12.2012 - Current

I worked as a carside, server (became neighborhood expert shortly after) key hourly manager, and then eventually went through salary training and was promoted to service manager. My duties include:

  • Completing freezer pull
  • Making prep lists
  • Making liquor and food orders
  • Making front of house and back of house schedules
  • Completing daily line checks
  • Analyzing soft inventory throughout the week
  • Doing food and bar inventory
  • Supervising all of staff
  • Enforcing proper uniform standards and ensuring proper training
  • Interacting with guests on a consistent basis throughout shift
  • Monitored team performance
  • Met with customers to discuss service needs and offer available solutions.

Education

High School Diploma -

Forney High School
Forney, TX
06.2011

Skills

Workplace safety

Leadership

Effective Communication

Customer service- 10 years

Problem solving skills

Detail oriented

Policy and Procedure Enforcement

Worker Training

Certification

Serv safe Certification

TABC Certification

Timeline

Service Manager

Applebee's Neighborhood Grill & Bar
12.2012 - Current

High School Diploma -

Forney High School
Taylor Mayo