Taylor McLean
Fort Worth,TX
Summary
Detail-oriented and client-focused professional with extensive experience in client experience, project coordination, operations, and administrative support. Skilled at managing high-volume engagements, meeting tight deadlines, and improving organizational efficiency. Strong communication and leadership abilities with a proven record of driving positive outcomes for clients and teams.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Client Experience Supervisor
Armanino
01.2022 - Current
- Managed planning and execution of numerous client engagements while ensuring adherence to extension deadlines.
- Facilitated project management processes by coordinating scheduling, tracking deliverables, and managing client communications.
- Elevated client experience by implementing proactive communication strategies and resolving issues efficiently.
- Facilitated collaboration among cross-functional teams to enhance workflow efficiency.
General Manager
Doggie Diggs LLC
02.2016 - 01.2022
- - Oversaw daily operations of a pet care facility, managing staff scheduling, training, and performance.
- - Increased annual revenue through improved customer service strategies and operational efficiency.
- - Managed vendor relationships, budgeting, and supply chain logistics to ensure cost-effective operations.
- - Built long-term customer loyalty by implementing quality service standards and personalized care.
Customer Service Specialist
UTA DED OSHA Training Institute Education Center
09.2015 - 02.2017
- - Delivered front-line customer service, assisting students with enrollment, inquiries, and administrative support.
- - Processed student registrations and maintained accurate records with a high level of attention to detail.
- - Improved scheduling efficiency by supporting the development of streamlined administrative tools.
- - Collaborated with faculty and staff to enhance the overall student experience.
Education
Associate of Arts (AA) - Business Administration and Management
Tarrant County College
Skills
- Facilitated project coordination activities to streamline workflows and enhance team collaboration
- Managed client relationship strategies to ensure satisfaction and retention
- Leveraged Microsoft Office Suite to enhance team productivity and streamline communication Oversaw the development of comprehensive reports and presentations to facilitate decision-making Championed the use of Excel for data analysis and project tracking
- Performed data entry tasks to support efficient record-keeping and information retrieval
- Oversaw customer support operations to drive service excellence Developed strategies to enhance customer engagement and retention Trained team members on best practices for effective support
- Facilitated team leadership initiatives to drive project success and achieve organizational goals
- Implemented initiatives to improve organizational effectiveness and streamline operations
- Developed and implemented communication protocols to streamline information flow
- Facilitated office management tasks to ensure smooth daily operations
Certification
- - Career Essentials in Project Management by Microsoft and LinkedIn (Microsoft)
- - Getting Started as a Project Manager (LinkedIn)
- - Essential New Skills in Project Management (LinkedIn)
Timeline
Client Experience Supervisor
Armanino
01.2022 - Current
General Manager
Doggie Diggs LLC
02.2016 - 01.2022
Customer Service Specialist
UTA DED OSHA Training Institute Education Center
09.2015 - 02.2017
Associate of Arts (AA) - Business Administration and Management
Tarrant County College