Dependable team member, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
14
14
years of professional experience
Work History
Server
Karl Strauss Brewing Company
Carlsbad, CA
08.2021 - Current
Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
Managed food and beverage orders efficiently, maintaining accuracy throughout service.
Collaborated with kitchen staff to ensure timely delivery of meals during peak hours.
Trained new servers on menu items, service standards, and POS system usage.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Shift Leader
Starbucks Coffee Co.
Oceanside, CA
09.2017 - 08.2021
Supervised daily operations to ensure compliance with company standards and procedures.
Trained and mentored new team members on customer service best practices and product knowledge.
Managed inventory levels, conducting regular stock checks to minimize waste and optimize supply.
Implemented operational improvements that enhanced workflow efficiency and reduced wait times for customers.
Shift Leader
Pizza Hut
Oceanside, CA
09.2012 - 09.2017
Conducted performance evaluations for team members, providing constructive feedback to support professional growth.
Trained new employees and delegated daily tasks and responsibilities.
Monitored financial transactions, ensuring accurate cash handling and adherence to company policies.
Supervised daily operations to ensure compliance with company standards and procedures.