Taylor Owens
Gainesville,Florida
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend-tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communication skills with a strong background cultivating positive relationships and exceeding goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Clinical Service Representative
University of Florida, College of Dentistry
Gainesville, FL
08.2024 - Current
- Coordinated patient referrals, ensuring timely processing and communication with dental professionals.
- Provided customer service support, resolving issues and enhancing patient satisfaction through effective communication.
- Trained new staff on office protocols and software applications to ensure efficient operations.
- Interviewed patients to document case histories, verify insurance eligibility and obtain referrals.
- Verified insurance coverage details for patient accounts to ensure compliance with policies.
ER Unit Secretary Clerk and Registering Receptionist
HCA North Florida Regional Medical Center
05.2023 - 08.2024
- Registering incoming patients for admission in ER
- Confirmation of medical record/account numbers
- Coordinate proper room assignments for patients
- Answering, screening, and routing incoming calls.
- Managing patient appointments, admissions, and discharges.
- Checking unit supplies and anticipating inventory requirements
- Knowledge of Medical Terminology and Medical History
- Clerical and administrative duties in healthcare setting
Patient Transport
HCA North Florida Regional Medical Center
02.2023 - 04.2023
- Responsible for moving patients from one area of hospitals to another, including from the hospital to a vehicle upon discharge.
- Monitor the health and general wellbeing of patients during transport
- Patient customer service
- Effective communication skills
- Emotional intelligence and listening skills
- Bedside Manor
Sales Associate
TJ Maxx
07.2021 - 02.2023
- Processed customer transactions
- Maximized sales transactions
- Helped ensure customer satisfaction
- Communicated with customers over the phone
Sales Associate
Fit2Run
Gainesville, FL
12.2020 - 01.2021
- Helped customers navigate the store, complete sales and process returns.
- Resolved customer concerns using strong communication and conflict management skills.
- Assisted with receiving, pricing and merchandising.
- Created great customer experiences through personalized sales support.
- Worked independently but within a team environment.
- Processed credit card payments and accurately handled cash.
Residence Hall Desk Receptionist
Jacksonville University
Jacksonville, FL
08.2020 - 05.2021
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Education
High School Diploma -
P.K Yonge Developmental Research School
Gainesville Florida 05.2020
No Degree - Kinesiology
Jacksonville University
Jacksonville FloridaPhysical Therapy Assistant Program
Rasmussen University
01.2023
Health Sciences
Santa Fe College
Gainesville FloridaSkills
- Time management
- Multitasking proficiency
- HIPAA compliance
- Team collaboration strength
- Effective communication
- Appointment scheduling expertise
- Insurance verification
Certification
BLS Provider- AHA (2023-02-22 to 2025-02)
Timeline
Clinical Service Representative
University of Florida, College of Dentistry
08.2024 - Current
ER Unit Secretary Clerk and Registering Receptionist
HCA North Florida Regional Medical Center
05.2023 - 08.2024
Patient Transport
HCA North Florida Regional Medical Center
02.2023 - 04.2023
Sales Associate
TJ Maxx
07.2021 - 02.2023
Sales Associate
Fit2Run
12.2020 - 01.2021
Residence Hall Desk Receptionist
Jacksonville University
08.2020 - 05.2021
Physical Therapy Assistant Program
Rasmussen University
High School Diploma -
P.K Yonge Developmental Research School
No Degree - Kinesiology
Jacksonville University
Health Sciences
Santa Fe College