Summary
Work Availability
Overview
Work History
Education
Skills
Timeline
Taylor Parks

Taylor Parks

Phoenix,AZ
Good judgment comes from experience. Experience comes from bad judgment.
Jim Horning

Summary

Zealous mother eager to pursue a career that will require whole-hearted determination, creativity and interminable team efforts to provide purpose and opportunities for personal expansion. Temporarily left the work force from July 2016 - June 2021 to devote time and energy at home to children during early childhood development.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Overview

8
8
years of professional experience

Work History

Customer Service Agent

Gurr Brothers Construction
06.2022 - Current
  • Helps large volume of customers every day with positive attitude and focuses on customer satisfaction.
  • Demonstrates high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluates customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Answers constant flow of customer calls with minimal wait times.
  • Participates in team meetings and training sessions to stay informed about product updates and changes.

Retail Merchandiser

Retail Odyssey
12.2021 - 06.2022
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Arranged consistent shelves, bins, and racks at 7 different locations by following established schematics.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Developed plan-o-grams and layouts that maximized sales.

Auto Glass Technician

Jacksons Auto Glass
06.2021 - 09.2021
  • Wrote tickets, updated accounts and closed out work orders.
  • Provided quality windshield crack repairs.
  • Inspected glass and vehicles for defects and monitored quality for all completed installations and repairs.
  • Guided customers through the glass claim insurance process.
  • Discussed various grades of glass with customers and assisted with choosing optimal glass for individual needs.

Office Administrator

Wenatchee Valley Shuttle
10.2015 - 07.2016
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Developed and provided efficient traffic routes to shuttle drivers.
  • Scheduled and recorded regular maintenance on company vehicles.

Education

High School Diploma -

Wenatchee High School, Wenatchee, WA
06.2012
  • 3.9 GPA
  • Ranked in Top 10% of class
  • Extracurricular Activities: Student newspaper, Tennis club member, orchestra member (violinist)

Associate of Science - Administrative Assistance And Secretarial Science

Penn Foster Career School, Scranton, PA
09.2015
  • 3.8 GPA
  • Ranked in Top 5% of class
  • Completed AP course in Business

Skills

  • Dispute Resolution
  • Correspondence Composition
  • Outstanding Communication Skills
  • Call Volume and Quality Metrics
  • Customer Account Management
  • Operational Efficiency
  • Administrative and Office Support
  • Problem Resolution
  • Microsoft Office
  • Customer Complaint Resolution
  • Customer Relationship Management
  • Conceptual Thinking
  • Special Assignments
  • Billing Adjustments and Refunds
  • Merchandise Orders and Exchanges
  • Productivity Management

Timeline

Customer Service Agent - Gurr Brothers Construction
06.2022 - Current
Retail Merchandiser - Retail Odyssey
12.2021 - 06.2022
Auto Glass Technician - Jacksons Auto Glass
06.2021 - 09.2021
Office Administrator - Wenatchee Valley Shuttle
10.2015 - 07.2016
Wenatchee High School - High School Diploma,
Penn Foster Career School - Associate of Science, Administrative Assistance And Secretarial Science

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Taylor Parks