Taylor Parks
Phoenix,AZ
Good judgment comes from experience. Experience comes from bad judgment.
Jim Horning
Summary
Zealous mother eager to pursue a career that will require whole-hearted determination, creativity and interminable team efforts to provide purpose and opportunities for personal expansion. Temporarily left the work force from July 2016 - June 2021 to devote time and energy at home to children during early childhood development.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Overview
8
8
years of professional experience
Work History
Customer Service Agent
Gurr Brothers Construction
06.2022 - Current
- Helps large volume of customers every day with positive attitude and focuses on customer satisfaction.
- Demonstrates high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluates customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Answers constant flow of customer calls with minimal wait times.
- Participates in team meetings and training sessions to stay informed about product updates and changes.
Retail Merchandiser
Retail Odyssey
12.2021 - 06.2022
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Arranged consistent shelves, bins, and racks at 7 different locations by following established schematics.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Developed plan-o-grams and layouts that maximized sales.
Auto Glass Technician
Jacksons Auto Glass
06.2021 - 09.2021
- Wrote tickets, updated accounts and closed out work orders.
- Provided quality windshield crack repairs.
- Inspected glass and vehicles for defects and monitored quality for all completed installations and repairs.
- Guided customers through the glass claim insurance process.
- Discussed various grades of glass with customers and assisted with choosing optimal glass for individual needs.
Office Administrator
Wenatchee Valley Shuttle
10.2015 - 07.2016
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Developed and provided efficient traffic routes to shuttle drivers.
- Scheduled and recorded regular maintenance on company vehicles.
Education
High School Diploma -
06.2012
- 3.9 GPA
- Ranked in Top 10% of class
- Extracurricular Activities: Student newspaper, Tennis club member, orchestra member (violinist)
Associate of Science - Administrative Assistance And Secretarial Science
09.2015
- 3.8 GPA
- Ranked in Top 5% of class
- Completed AP course in Business
Skills
- Dispute Resolution
- Correspondence Composition
- Outstanding Communication Skills
- Call Volume and Quality Metrics
- Customer Account Management
- Operational Efficiency
- Administrative and Office Support
- Problem Resolution
- Microsoft Office
- Customer Complaint Resolution
- Customer Relationship Management
- Conceptual Thinking
- Special Assignments
- Billing Adjustments and Refunds
- Merchandise Orders and Exchanges
- Productivity Management
Timeline
Customer Service Agent - Gurr Brothers Construction
06.2022 - Current
Retail Merchandiser - Retail Odyssey
12.2021 - 06.2022
Auto Glass Technician - Jacksons Auto Glass
06.2021 - 09.2021
Office Administrator - Wenatchee Valley Shuttle
10.2015 - 07.2016
Wenatchee High School - High School Diploma,
Penn Foster Career School - Associate of Science, Administrative Assistance And Secretarial Science
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